Best Service Desk Software: Ranked and Reviewed (2024)

Did you know that 82% of customers expect quick and effective resolution of their support issues? With the increasing demand for seamless customer service, businesses rely on service desk software to streamline ticket management and enhance customer satisfaction.

Service desk software offers a range of tools and features that facilitate efficient issue tracking, automated workflows, and integration with other business software. Whether you need a customer-facing support solution or an IT department management platform, choosing the right service desk software is crucial for optimizing your support operations.

In this article, I will review and rank the top service desk software options available in the market to help you make an informed decision. I will explore their features, pricing, integrations, and user-friendliness, offering valuable insights into each software’s strengths and weaknesses.

Key Takeaways:

  • Service desk software is essential for businesses to effectively manage support tickets and enhance customer satisfaction.
  • Choosing the right service desk software depends on your specific needs, such as customer-facing support or IT department management.
  • Consider factors like features, pricing, integrations, and user-friendliness when evaluating service desk software options.
  • Top service desk software options include Zoho Desk, Freshdesk, HaloITSM, HappyFox, Vivantio, Freshservice, ClickUp, Vision Helpdesk, ServiceNow, Rezo, and Exalate.
  • Evaluate each software based on your organization’s unique requirements to find the best fit for your business.

Zoho Desk

Zoho Desk is a comprehensive service desk software offered by Zoho. It provides a range of features that cater to the diverse needs of businesses. With its user-friendly interface and powerful functionalities, Zoho Desk is a top choice for organizations seeking efficient customer support solutions.

One of the standout features of Zoho Desk is its workflow designer, which allows users to create customized workflows to streamline their support processes. This feature enables businesses to automate repetitive tasks and ensure efficient ticket management.

Another key feature is Zoho Desk’s AI-based chatbot, which helps businesses provide 24/7 customer support. The chatbot utilizes artificial intelligence to understand and respond to customer queries, reducing the workload on support agents and improving response times.

Zoho Desk also offers mobile apps for iOS and Android devices, allowing support agents to stay connected and provide assistance on the go. With these mobile apps, agents can manage tickets, access customer information, and respond to inquiries, providing a seamless customer experience.

Integration capabilities are essential for businesses to consolidate their data and workflows. Zoho Desk seamlessly integrates with other Zoho products, such as Zoho CRM and Zoho Analytics, facilitating a smooth data flow and providing a comprehensive view of customer interactions and support activities.

While Zoho Desk offers a wide range of features, some users may find the user interface overwhelming or clunky to navigate. Additionally, certain advanced features may require higher pricing tiers, which can impact the overall cost for businesses.

Speaking of pricing, Zoho Desk offers flexible pricing options starting at $14 per user per month when billed annually. This makes it an affordable choice for businesses of all sizes, especially considering the comprehensive feature set it provides.

In conclusion, Zoho Desk is a powerful service desk software that combines robust features, user-friendly functionalities, and competitive pricing. Its workflow designer, AI-based chatbot, and seamless integrations make it a convenient choice for businesses looking to enhance their customer support operations.


Freshdesk is a popular option for small businesses looking for a customer-facing help desk solution. It aims to resolve customer issues quickly and efficiently, with features like gamification and multiple customer touchpoint channels.

The software offers a free tier for smaller customers to get a feel for the system. Advanced analytic features are still in beta, and some extended features require higher pricing tiers.

Key Features of Freshdesk:

  • Gamification: Motivate and engage support agents with game-like elements and rewards.
  • Multiple Customer Touchpoints: Interact with customers across various channels like email, phone, chat, and social media.
  • Knowledge Base: Create and manage a centralized knowledge base for easy self-service support.
  • Ticket Management: Track and prioritize support tickets to ensure timely resolution.
  • Automation: Streamline workflows and automate repetitive tasks for increased efficiency.

“Freshdesk offers a range of features to enhance customer support and improve the overall support experience.”

Freshdesk Pricing

Freshdesk offers flexible pricing plans to suit different business needs. The pricing starts at $29 per month per agent. Higher pricing tiers provide access to advanced features and analytics capabilities.

Freshdesk Integrations

Freshdesk integrates seamlessly with a variety of popular business tools and platforms, including:

Integration Description
Slack Collaborate with your team and receive notifications within Slack.
Salesforce Sync customer information and support tickets between Freshdesk and Salesforce.
G Suite Access and manage support tickets directly from your Google Workspace account.
Jira Sync issues and track bug reports between Freshdesk and Jira.

These integrations enable businesses to streamline their support operations and provide a seamless experience to both agents and customers.


When it comes to IT help desk software aligned with ITIL best practices, HaloITSM is a top contender. With its focus on delivering efficient and effective IT service management, HaloITSM offers a range of features to meet the needs of businesses of all sizes.

One of the standout features of HaloITSM is its highly customizable user interface. This allows businesses to tailor the software to their specific requirements, ensuring a seamless and intuitive user experience for both agents and customers.

Additionally, HaloITSM provides comprehensive and flexible reporting tools, empowering businesses to gain insights into their IT operations. These reporting capabilities enable better decision-making and help identify areas for improvement.

HaloITSM exposes all its features at every pricing tier, ensuring that businesses can make the most of the software’s capabilities regardless of their budget.

However, customization in HaloITSM can be complex and may increase setup time. Basic knowledge base access control and custom reports require a certain level of SQL knowledge, which may pose a challenge for users without technical expertise.

In terms of pricing, HaloITSM offers a variety of options to suit different budgets. The pricing starts at $65 per user per month, providing access to all the essential features required for effective IT service management.

Key Features of HaloITSM

  • Highly customizable user interface
  • Comprehensive and flexible reporting tools
  • Accessible features at every pricing tier

To further enhance the functionality of HaloITSM, the software also offers integrations with other business tools and platforms. These integrations enable seamless collaboration and data exchange between different systems, streamlining IT service management processes.

Overall, HaloITSM is a robust IT help desk software solution that aligns with ITIL best practices. With its customizable user interface, comprehensive reporting tools, and affordable pricing options, HaloITSM is a reliable choice for businesses looking to optimize their IT service management operations.


When it comes to customer support and IT help desk functions, HappyFox offers a comprehensive solution that caters to both areas. With its highly customizable user interface, businesses can tailor the platform to their specific needs and branding. The software also integrates seamlessly with Slack, allowing teams to collaborate effortlessly and stay connected.

One of the standout features of HappyFox is its easy multi-step ticket management system. Users can track and organize tickets efficiently, ensuring that nothing falls through the cracks. Whether it’s assigning tickets, escalating them to the appropriate team, or monitoring response times, HappyFox streamlines the entire process.

Another advantage of using HappyFox is the availability of excellent and free training resources. This ensures that users can maximize the software’s capabilities and get the most out of their investment.

However, it’s worth noting that social media connections in HappyFox are limited to Facebook and Twitter. If your business relies heavily on other social media platforms for customer support, you might find this aspect restrictive.

Additionally, some of the more advanced features of HappyFox are only available at higher pricing tiers. While the base pricing starts at $39 per month per agent, businesses looking to access these advanced features may need to opt for a higher pricing plan.

Key Features of HappyFox:

  • Highly customizable user interface
  • Tight integration with Slack for seamless collaboration
  • Easy multi-step ticket management system

HappyFox Pricing:

Plan Pricing
Basic $39 per month per agent
Plus Contact sales for pricing
Enterprise Contact sales for pricing

To get a complete understanding of HappyFox’s pricing tiers and to explore more advanced features, it’s recommended to reach out to their sales team.

HappyFox Integrations:

Integration Type
Slack Messaging and collaboration
Facebook Social media
Twitter Social media

With these integrations, HappyFox ensures a seamless workflow and enables businesses to connect with customers and team members across different platforms.


When it comes to service desk software that aligns with ITIL best practices, Vivantio is a top choice. This comprehensive solution offers a range of features designed to streamline your IT service management processes and enhance customer support. With Vivantio, you’ll have access to:

  • Customization options: Tailor the software to fit your unique business needs and workflows.
  • Useful reporting and data visualizations: Gain insights into your help desk performance and make informed decisions.
  • Asset and knowledge management: Keep track of your IT assets and easily share knowledge among your support team.

Although Vivantio does not offer direct social media support, its robust set of features more than makes up for it. However, it’s important to note that the software may require some training to fully utilize its capabilities. Pricing for Vivantio starts at $65 per month per user.

Take a look at the table below for a quick comparison of Vivantio’s key features, pricing, and integrations:

Features Pricing Integrations
Customization options, reporting and data visualizations, asset and knowledge management $65 per month per user Various integrations available

With Vivantio, you can enhance your IT service management processes and provide exceptional support to your customers. Its customizable features, powerful reporting capabilities, and asset and knowledge management tools make it a valuable asset for any IT organization.


“Vivantio has transformed our IT service desk operations. The customization options have allowed us to tailor the software to match our specific workflows, and the reporting features provide us with valuable insights into our ticket resolution times. It’s been a game-changer for our team!” – Sarah Johnson, IT Manager


As an IT help desk solution offered by Freshworks, Freshservice is specifically designed to support internal IT operations, making it the ideal choice for large enterprises. It offers a range of features that facilitate efficient IT service management.

One of the key features of Freshservice is its comprehensive asset management capabilities. It allows businesses to track and manage IT assets effectively, ensuring optimal utilization and cost control. With Freshservice, you can easily keep track of hardware, software, and other IT assets in a centralized system.

Another noteworthy feature of Freshservice is its remote control capabilities. This enables IT teams to provide remote support and troubleshooting, saving time and effort by resolving issues without the need for on-site visits. With Freshservice, IT technicians can access remote systems securely and provide immediate assistance to end-users.

Freshservice also offers customizable reporting, allowing businesses to generate insightful reports and analyze performance metrics. This feature enables IT teams to measure service desk efficiency, identify areas for improvement, and make data-driven decisions for continuous service improvement.

However, it’s worth noting that some users have reported occasional instances of slow and glitchy performance with Freshservice. While these occurrences are not widespread, it is something to consider when evaluating the software.

Additionally, Freshservice has limitations when it comes to project management functionality. If your organization requires robust project management capabilities, Freshservice may not be the most suitable option.

Despite these considerations, Freshservice is a powerful IT help desk solution with strong asset management, remote control capabilities, and customizable reporting. It offers pricing plans starting at $29 per month per agent, making it accessible for businesses of varying sizes.

Here is a detailed comparison of Freshservice features:

Feature Description
Asset Management Track and manage IT assets efficiently
Remote Control Provide remote assistance and troubleshooting
Customizable Reporting Generate insightful reports and analyze performance metrics


ClickUp is a versatile project management and productivity tool with robust features that can also be utilized as a service and help desk solution. Its wide range of functionalities allows businesses to collect and address customer inquiries and issues efficiently. By leveraging ClickUp’s intuitive forms, customer queries seamlessly convert into tickets, streamlining the support process.

One of ClickUp’s notable strengths is its flexibility in providing multiple viewing options, including list and Kanban views. This customizable approach empowers teams to visualize their tasks and workflows according to their preferences, enhancing collaboration and productivity.

ClickUp offers an extensive selection of pre-built templates that cater to specific workflows, improving efficiency while ensuring that teams stay organized. With its user-friendly interface, both individuals and teams can easily navigate the software, reducing the learning curve.

ClickUp supports seamless integration with a wide variety of third-party tools and services, enabling businesses to enhance their existing workflows with ease. By leveraging ClickUp integrations, businesses can further streamline their operations by consolidating their software stack and enhancing collaboration across different platforms.

ClickUp Pricing

ClickUp offers flexible pricing plans suitable for businesses of all sizes. It provides a free plan with limited features, allowing companies to explore the platform before committing. For businesses requiring advanced functionalities, ClickUp offers upgraded plans at affordable rates, starting at $5 per user per month. The pricing scales based on specific needs and additional features required.

Summary: ClickUp

ClickUp stands out as a versatile project management and productivity tool that can also meet service desk needs. With its comprehensive features and user-friendly interface, businesses can effectively manage customer inquiries and support tickets. The availability of pre-built templates and seamless integrations further enhance productivity and collaboration. ClickUp’s flexible pricing plans make it an ideal choice for businesses of all sizes.


Freshworks offers a range of business software solutions, including customer support and IT help desk software. Their services include Freshdesk and Freshservice. Freshdesk is aimed at powering customer-facing help desks, while Freshservice is geared towards internal IT operations. Both options offer advanced features and integration capabilities.

Freshdesk features:

  • Multi-channel ticket management
  • Knowledge base and self-service portal
  • Automated workflows and email notifications
  • AI-powered chatbots and live chat
  • Customizable ticket fields and forms

Freshservice features:

  • IT asset management
  • Incident, problem, and change management
  • Configuration management database (CMDB)
  • Service level agreement (SLA) management
  • Change and release management

Freshworks software solutions are known for their user-friendly interfaces and intuitive designs. They provide seamless integration capabilities with other business tools and applications, enabling smooth workflow management and data consolidation.

For organizations with enterprise-scale IT operations, Freshservice is a suitable choice, offering extensive features for IT service management and IT asset tracking. Small and medium-sized businesses can benefit from Freshdesk, which caters to customer-facing help desk needs with its customer support features and automation options.

The pricing for both Freshdesk and Freshservice starts at $15 per month per agent, making them competitive options in the service desk software market.

Integration Capabilities

Freshworks offers seamless integrations with various third-party applications and software, allowing businesses to enhance their service desk operations and leverage existing tools. Some key integrations include:

“Freshworks’ integration capabilities enable businesses to connect their service desk software with popular platforms such as:

  • CRM systems like Salesforce and HubSpot
  • Communication tools like Slack and Microsoft Teams
  • Knowledge base solutions like Confluence and Zendesk
  • Monitoring and incident management systems like New Relic and PagerDuty

These integrations streamline workflows and ensure seamless information exchange, resulting in improved productivity and customer satisfaction.”

Freshworks’ commitment to providing comprehensive software solutions and integration capabilities makes it a reliable choice for businesses looking to streamline their service desk operations and enhance customer support or internal IT management.

Vision Helpdesk

As a small business, efficiently managing customer support queries and service requests is crucial for maintaining customer satisfaction. That’s where Vision Helpdesk comes in. This comprehensive help desk software and ticket management system is specifically designed to cater to the needs of small businesses like mine.

Vision Helpdesk offers a range of features that streamline customer support processes. One of its standout features is the live chat functionality, allowing immediate and real-time assistance to customers. This helps in resolving issues promptly and enhancing customer experience.

The software also includes a self-service client portal, where customers can find answers to commonly asked questions and access important resources. This feature reduces the need for manual intervention and empowers customers to find solutions on their own, saving precious time and resources.

“Vision Helpdesk has helped me centralize customer queries and support requests from various channels, enabling me to address customer needs with efficiency and ease.”

One of the key advantages of using Vision Helpdesk is its knowledge base management feature. I can create and maintain an extensive knowledge base with articles and FAQs, providing valuable information to customers and deflecting support tickets.

Moreover, Vision Helpdesk offers multi-language support, allowing me to cater to customers from different regions and language preferences. This enables effective communication and eliminates any language barriers.

To further optimize ticket management and assignment, Vision Helpdesk provides automation capabilities. I can automate ticket routing and assignment based on predefined rules, ensuring that each ticket is efficiently managed by the most suitable team or agent.

Now that we’ve explored the features and benefits of Vision Helpdesk, let’s take a look at its pricing structure. Vision Helpdesk offers affordable pricing plans starting at just $7 per month per agent. This makes it an attractive option for small businesses seeking an economical yet robust help desk software solution.

Key Features of Vision Helpdesk:

Features Description
Live Chat Real-time assistance to customers
Self-Service Client Portal Empowers customers to find solutions on their own
Knowledge Base Management Centralized repository for articles and FAQs
Multi-Language Support Ability to cater to customers from different regions and language preferences
Automation Efficient ticket routing and assignment based on predefined rules

In conclusion, Vision Helpdesk is a reliable and feature-rich help desk software suitable for small businesses. With its user-friendly interface, extensive feature set, and affordable pricing, it provides the necessary tools to deliver exceptional customer support and streamline ticket management processes.


ServiceNow is an IT help desk solution targeted at large enterprises. It offers a wide range of features to effectively manage incidents and problems, ensuring smooth IT service alignment with business goals. With ServiceNow, you can take advantage of IT asset management capabilities to optimize resource allocation and improve operational efficiency. The software also provides customizable forms, workflows, dashboards, and reports, giving you the flexibility to tailor the system to your specific needs.

One of the standout features of ServiceNow is its integration of AI technologies. By harnessing the power of AI, ServiceNow offers advanced search capabilities, virtual chatbots for efficient customer support, predictive analytics to anticipate and resolve potential issues, and task automation to streamline workflows.

If you’re considering ServiceNow, it’s important to note that pricing information is not readily available. To get detailed pricing for your organization, it is recommended to contact the ServiceNow team directly. They will be able to provide you with a personalized quote based on your specific requirements and the scale of your enterprise.

With its comprehensive features, customizable functionality, and AI-powered capabilities, ServiceNow is a robust choice for large enterprises seeking an IT help desk solution that can meet their complex needs.

Now let’s take a closer look at some of the key features offered by ServiceNow:

Incident Management

  • Efficiently track, manage, and resolve incidents to minimize downtime and ensure business continuity.
  • Automate incident routing and escalations for faster resolution.
  • Enable end users to report incidents through a self-service portal, reducing the burden on IT staff.

Problem Management

  • Identify and address the root causes of recurring incidents to prevent future disruptions.
  • Implement proactive measures to improve IT service reliability and availability.

IT Asset Management

  • Efficiently track and manage IT assets throughout their lifecycle, from procurement to retirement.
  • Optimize resource allocation and ensure compliance with licensing and regulatory requirements.

Customizable Forms, Workflows, Dashboards, and Reports

  • Tailor ServiceNow to your specific needs by customizing forms, workflows, dashboards, and reports.
  • Design intuitive interfaces for efficient ticket management and streamlined processes.

AI-Powered Capabilities

  • Leverage AI technologies for advanced search capabilities, enabling users to quickly find the information they need.
  • Deploy virtual chatbots to provide immediate support to customers, reducing response times and improving customer satisfaction.
  • Utilize predictive analytics to identify potential issues before they occur, enabling proactive resolution and minimizing downtime.
  • Automate repetitive tasks and workflows to improve efficiency and free up your IT team for more strategic initiatives.


Rezo is an AI-powered customer experience solution designed specifically for large enterprises. With its advanced features and capabilities, Rezo aims to automate customer interactions across both voice and non-voice support channels, providing a seamless and efficient support management system.

One of the key strengths of Rezo is its ability to support multiple languages, allowing businesses to engage with their customers in their preferred language. This is especially valuable for global enterprises with diverse customer bases.

Rezo goes beyond simply automating interactions by also gathering customer satisfaction scores and feedback. This data provides valuable insights into the customer experience, enabling businesses to make data-driven improvements and optimize their support processes.

Furthermore, Rezo offers agent performance insights, allowing businesses to assess their support team’s efficiency and identify areas for improvement. Intelligent routing features ensure that customer inquiries are directed to the most appropriate agents, streamlining the support workflow.

Pricing information for Rezo is available upon contacting their team. For large enterprises looking for a comprehensive AI-powered customer experience solution, Rezo provides the necessary tools to enhance support operations and deliver exceptional customer service.

Features Description
AI-powered customer interactions Automates customer interactions across voice and non-voice support channels.
Multi-language support Enables businesses to engage with customers in their preferred language.
Customer satisfaction tracking Gathers feedback and satisfaction scores to improve customer experience.
Agent performance insights Assesses support team efficiency and identifies areas for improvement.
Intelligent routing Directs customer inquiries to the most appropriate agents for quicker resolutions.

Table: Rezo Pricing

Pricing Plans Description
Contact vendor Custom pricing based on enterprise needs.

Table: Rezo Integrations

Integrations Description
CRMs Integrate with popular CRM platforms for seamless customer relationship management.
Help Desk Software Connect with existing help desk software to streamline support operations.
Communication Tools Integrate with communication tools for improved customer engagement.


Exalate is a synchronization platform that enables seamless data synchronization among various systems, including Jira, ServiceNow, and Salesforce. While not specifically designed as a service desk software, Exalate is commonly utilized for issue tracking and project management. Its secure and customizable synchronization capabilities provide efficient collaboration and workflow management across different tools.

With Exalate, teams can ensure that all relevant data is synchronized in real-time, eliminating the need for manual data entry and reducing the chance of errors. This allows for a more streamlined and efficient workflow, leading to improved productivity and enhanced customer satisfaction.

One of the key features of Exalate is its ability to handle complex data mappings and transformations. This ensures that data is synchronized accurately and consistently across different systems, maintaining data integrity and preventing discrepancies.

In addition, Exalate offers a wide range of integrations with other popular tools and platforms, allowing for seamless connectivity and collaboration. This enables teams to work together effectively, regardless of the systems they are using.

Pricing information for Exalate is available upon contacting their team. The Exalate team is always ready to assist with any inquiries and provide a pricing plan tailored to the specific needs of your organization.

By leveraging Exalate’s synchronization platform, businesses can streamline their operations, enhance collaboration, and improve overall efficiency. It offers a powerful solution for organizations seeking to optimize their workflow management and maximize productivity.

Exalate Synchronization Platform

Explore the possibilities with Exalate and unlock the full potential of your service desk and project management endeavors.


After evaluating various service desk software options, it’s clear that choosing the best one for your business requires careful consideration of your specific needs and requirements. When making this decision, take into account important factors such as features, pricing, integrations, and user-friendliness.

Among the top service desk software options available, Zoho Desk, Freshdesk, HaloITSM, HappyFox, Vivantio, Freshservice, ClickUp, Vision Helpdesk, ServiceNow, Rezo, and Exalate stand out. Each of these options has its own strengths and weaknesses, so it’s crucial to evaluate them based on your organization’s unique needs.

Ultimately, the best service desk software for your business will greatly depend on factors like the size of your organization, the complexity of your support requirements, and your budget. Whether you prioritize advanced features, seamless integrations, or user-friendly interfaces, there is a service desk software solution out there to meet your needs and help streamline your support operations.


What is service desk software?

Service desk software is a tool that helps organizations manage support requests and streamline ticket management. It enables efficient tracking and resolution of issues, ensuring customer satisfaction.

Why is service desk software important?

Service desk software plays a crucial role in effectively managing customer support and IT help desk functions. It helps organizations track and resolve issues promptly, leading to improved customer satisfaction and operational efficiency.

What should I consider when choosing a service desk software?

When choosing a service desk software, it is important to consider your specific needs. Whether you require customer-facing support or IT department management, different software options offer various features and integrations. Additionally, some organizations may have additional requirements like compliance with ITSM or ITIL standards.

What features should I look for in service desk software?

The features you should look for in service desk software depend on your specific needs. However, some common features to consider include ticket management, workflow automation, knowledge base management, reporting and analytics, integration capabilities, and customer self-service options.

How much does service desk software cost?

The cost of service desk software varies depending on the provider and the features included. Pricing models can be based on factors such as the number of users, the number of agents or support staff, and the level of functionality required. It is best to consult with the software provider for specific pricing information.

Can service desk software integrate with other business software?

Yes, many service desk software solutions offer integrations with other business software to facilitate seamless operations. These integrations can include CRM systems, project management tools, communication platforms, and more, allowing for improved efficiency and collaboration.

Which service desk software is best for small businesses?

Freshdesk and HappyFox are popular options for small businesses looking for customer-facing help desk solutions. They offer features specifically designed to resolve customer issues quickly and efficiently and offer cost-effective pricing plans.

Which service desk software is best for enterprise-scale businesses?

HaloITSM, Freshservice, and ServiceNow are options suitable for enterprise-scale businesses. They offer advanced features, customization options, and scalability to meet the needs of large organizations.

What is ITIL alignment and why is it important in service desk software?

ITIL alignment refers to the adherence to ITIL (Information Technology Infrastructure Library) best practices in IT service management. ITIL sets guidelines for service desk operations and ensures standardization and efficiency. ITIL-aligned service desk software helps businesses follow these best practices, leading to improved service delivery and customer satisfaction.

Can service desk software work for both customer support and IT help desk functions?

Yes, some service desk software solutions are designed to support both customer support and IT help desk functions. These solutions offer features and capabilities that cater to the specific needs of both functions, allowing for streamlined operations.

Are there free service desk software options available?

Yes, some service desk software providers offer free plans or free trial periods for their software. These options allow businesses to test the software and evaluate its suitability before committing to a paid plan.

Are there service desk software options with AI-powered tools?

Yes, some service desk software options incorporate AI-powered tools such as chatbots and automation capabilities. These tools can help businesses streamline support processes, improve response times, and enhance customer experiences.

Can service desk software help with asset management?

Yes, many service desk software solutions offer asset management capabilities. These features allow businesses to track and manage their IT assets effectively, ensuring proper maintenance and timely support.

What is the difference between Zoho Desk and Freshdesk?

Zoho Desk and Freshdesk are both customer-facing help desk solutions, but they come from different providers. Zoho Desk is offered by Zoho and is known for its extensive range of features and seamless integration with other Zoho products. Freshdesk, on the other hand, is offered by Freshworks and is designed to resolve customer issues quickly and efficiently, with features like gamification and multiple customer touchpoint channels.

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