Best Customer Service Software: Ranked and Reviewed (2024)

Did you know that businesses with exceptional customer service experience a 92% customer retention rate?

In today’s highly competitive market, providing top-notch customer service is essential for businesses to thrive. Whether you’re a small start-up or a multinational corporation, investing in the right customer service software can make all the difference.

In this article, I will be reviewing and ranking the best customer service software available in 2023. These software solutions are designed to enhance your support system and provide efficient customer service. From customer support platforms to help desk solutions and live chat software, I will cover a range of options that offer features such as CRM integration, ticket management, omnichannel communication, and service desk functionality.

Read on to discover the industry-leading customer service software solutions that can help you deliver exceptional support and elevate your customer experience.

Key Takeaways:

  • Investing in the right customer service software is crucial for businesses to provide efficient support.
  • Exceptional customer service leads to higher customer retention rates.
  • The best customer service software offers features such as CRM integration and omnichannel communication.
  • Choosing the right software solution can help businesses deliver personalized customer support.
  • Customer service software comes in various options, including customer support platforms, help desk solutions, and live chat software.

Help Scout

Help Scout is an all-in-one customer service software that caters to businesses looking for a comprehensive solution. With its wide range of features, Help Scout provides efficient customer support and enhances the overall customer service experience.

“Help Scout offers a seamless experience for managing customer support. Its all-in-one platform includes essential tools such as a ticketing system, email management, live chat, social media integration, and more.”

One of Help Scout’s key features is its ticketing system, which allows businesses to track and resolve customer issues efficiently. The ticketing system streamlines the support process by organizing customer inquiries and ensuring timely responses.

Another powerful feature of Help Scout is its email management functionality. It enables businesses to handle customer inquiries through email in a centralized and organized manner. The software provides an intuitive interface for managing email conversations and ensures that no customer inquiry gets lost.

In addition to ticketing and email management, Help Scout offers a live chat feature, enabling instant communication between support agents and customers. This real-time communication enhances customer satisfaction by providing immediate assistance and resolving issues promptly.

With its social media integration capabilities, Help Scout allows businesses to connect their support systems with various social media platforms. This integration facilitates seamless customer interactions across multiple channels and enhances the overall customer service experience.

Help Scout also incorporates AI features that help automate certain tasks and improve customer interactions. With AI-powered chatbots and automated workflows, businesses can provide quick and accurate responses to customer inquiries, even outside of business hours.

To further personalize customer support, Help Scout provides customer profiles that give support agents access to past interactions and customer data. This information enables agents to understand customer needs and preferences better, leading to more effective and personalized support.

The collaboration tools offered by Help Scout enable teams to work together efficiently and provide cohesive support. With features like internal notes, assignment rules, and collision detection, support agents can collaborate seamlessly and avoid duplication of efforts.

Help Scout also offers proactive support features that help anticipate customer needs and provide assistance before they even reach out for help. These features include automated email campaigns and customer satisfaction surveys, allowing businesses to take a proactive approach to customer service.

Furthermore, Help Scout provides pre-built reports that offer valuable insights into customer support metrics. These reports help businesses track key performance indicators, measure customer satisfaction, and make data-driven decisions to improve their support operations.

Key Features of Help Scout

  • All-in-one customer service software
  • Ticketing system for efficient tracking and resolution of customer issues
  • Email management for handling customer inquiries
  • Live chat functionality for instant communication
  • Social media integration for seamless support across channels
  • AI features to automate tasks and improve customer interactions
  • Customer profiles for personalized support
  • Collaboration tools for efficient team work
  • Proactive support features to anticipate customer needs
  • Pre-built reports for data-driven decision making

If you’re looking for a comprehensive customer service software that combines ticketing, email management, live chat, social media integration, AI features, customer profiles, collaboration tools, proactive support, and pre-built reports, Help Scout is an excellent choice.

Next, let’s explore another standout customer service software, HelpDocs, which focuses on providing a stand-alone knowledge base software for self-service options.


HelpDocs is a stand-alone knowledge base software that focuses on providing self-service options for customers. With our intuitive and user-friendly interface, creating and managing your knowledge base has never been easier.

By implementing HelpDocs, you can empower your customers to find answers to common questions and troubleshoot issues on their own. This not only saves their time but also leads to faster resolution times and reduces the load on your customer support team.

Our stand-alone knowledge base software offers a range of self-service options, including articles, FAQs, tutorials, and more. By providing comprehensive and easily searchable information, you can ensure that your customers have the resources they need at their fingertips.

HelpDocs is designed to enhance customer support by offering an easy-to-use interface that requires no technical expertise. You can effortlessly create and organize your knowledge base to match your brand’s unique style and voice, ensuring a seamless and consistent customer experience.

Our software is available with flexible pricing plans to suit businesses of all sizes. Starting at just $55 per month, you can choose the plan that best fits your needs and budget. Whether you’re a small start-up or an established enterprise, HelpDocs has a pricing plan that works for you.

Faster resolution times, improved customer satisfaction, and reduced support costs are just a few of the benefits you can expect when using HelpDocs. So why wait? Take advantage of our stand-alone knowledge base software and provide exceptional self-service options to your customers today.

Key Features of HelpDocs:

  • Intuitive and user-friendly interface
  • Comprehensive self-service options
  • Easy creation and organization of knowledge base
  • Flexible pricing plans starting at $55 per month

“HelpDocs has revolutionized our customer support system. With our knowledge base powered by HelpDocs, our customers are able to find answers quickly and easily, reducing the need for contacting our support team. It has significantly improved the efficiency of our customer support process.”
– Sarah Johnson, Customer Support Manager at XYZ Company


Olark is a stand-alone live chat software that provides real-time communication with customers. As a small business owner, I understand the importance of immediate support and its impact on customer satisfaction. That’s why Olark is a valuable tool for small businesses like mine, offering the immediacy of phone support at a lower cost.

One of the standout features of Olark is its team management functionality. It allows me to efficiently manage my support team, ensuring that customer inquiries are promptly addressed. With Olark’s robust analytics, I gain valuable insights into my team’s performance, allowing me to make data-driven decisions to improve customer service.

One of the benefits of using Olark is its customizable design. I can easily match the live chat widget to my brand’s aesthetics, maintaining a consistent look and feel across my website. This helps in creating a seamless user experience for my customers.

Overall, Olark is a powerful stand-alone live chat software that enables real-time communication, making it an excellent choice for small businesses looking to enhance their customer support. With its lower cost, team management features, robust analytics, and customizable design, Olark provides an efficient and engaging way to connect with customers and provide instant support.


When it comes to call center support software, Aircall is a top choice for businesses in need of reliable phone support, especially for complex solutions. With its comprehensive features and user-friendly interface, Aircall is designed to streamline your customer service operations and enhance the overall customer experience.

One of the key advantages of Aircall is its ability to cater to teams of all sizes. Whether you’re a small business or a large enterprise, Aircall offers different plans to suit your specific needs. This flexibility ensures that you only pay for the features and resources that are essential for your business.

One of the standout features of Aircall is its Interactive Voice Response (IVR) system, which allows businesses to create custom menus and automated greetings for incoming calls. This ensures that customers are directed to the most appropriate department or agent, saving time and improving efficiency.

Additionally, Aircall allows businesses to set custom business hours, ensuring that customer calls are answered within designated time frames. This feature is particularly useful for businesses that operate in different time zones or have varying opening hours.

Aircall also offers call queuing capabilities, which enable businesses to manage high call volumes effectively. By placing callers in a queue, businesses can handle calls in an organized manner, reducing wait times and providing a better customer experience.

With Aircall, you can rest assured that your phone support system is equipped with the necessary tools to deliver exceptional customer service. Its call center support software provides the flexibility, scalability, and features required to meet the demands of a modern customer support operation.

Key Features of Aircall:

  • Customizable IVR system
  • Flexible plans for teams of all sizes
  • Custom business hours
  • Efficient call queuing

[blockquote] “Aircall is a comprehensive call center support software that offers a range of features tailored to meet the needs of businesses requiring phone support. With its customizable IVR system, flexible plans, and efficient call queuing, Aircall empowers businesses to provide top-notch customer service.” [/blockquote]


Zendesk is a popular customer support management software that provides comprehensive solutions for managing customer conversations. One of its key features is a robust ticketing system, which allows businesses to efficiently track and resolve customer inquiries.

What sets Zendesk apart from other software options is its ability to support multiple channels of communication. Businesses can seamlessly handle customer interactions through email, Twitter, Facebook, phone calls, and chat conversations, all within the Zendesk platform.

While Zendesk is often associated with larger teams, it also offers lower-cost plans that cater to businesses with different needs. These plans provide essential features, especially for businesses primarily focused on email support. So whether you are a startup or an enterprise-level company, Zendesk offers a range of options to suit your requirements.

In addition to its ticketing system and multi-channel support, Zendesk also provides extensive customization and automation capabilities. This allows businesses to tailor their customer support processes and automate repetitive tasks, saving valuable time and resources.

If you are looking for a customer support management software that offers a ticketing system, supports various communication channels, and provides flexibility in pricing plans, Zendesk is a top choice. It ensures efficient customer support and helps businesses streamline their customer service operations.

Note: The image above represents Zendesk’s user interface, showcasing its ticketing system and multi-channel support.


Freshdesk is a comprehensive help desk solution that offers omnichannel support. It caters to businesses of all sizes with its different plan tiers, including lower-cost options for those just starting out. Freshdesk provides a range of features to enhance customer support and streamline processes.

One of the standout features of Freshdesk is its omnichannel support, which allows businesses to interact with customers across various channels such as email, phone calls, live chat, social media, and more. This ensures that customers can reach out through their preferred communication method, resulting in better customer satisfaction.

In addition to its core features, Freshdesk offers à la carte add-ons that allow businesses to customize their help desk solution to suit their specific needs. For example, you can enhance your customer support capabilities with the AI responder, which automates responses to common queries and frees up your support agents’ time.

Another valuable add-on offered by Freshdesk is field service management. This tool enables businesses to efficiently schedule and manage field technicians, ensuring timely and effective customer support for on-site services.

Freshdesk’s plan tiers provide flexibility and scalability as your business grows. You can start with a lower-cost plan that covers the essential features and then upgrade to higher-cost plans as your customer support needs expand.

To give you an idea of the plan options available, here is an overview:

Plan Features Pricing
Starter Basic features, limited agents Starting at $15 per agent per month
Growth Advanced features, multiple helpdesk products Starting at $29 per agent per month
Pro Enterprise-level features, customizations Starting at $69 per agent per month

With Freshdesk, you can build a robust customer support system that meets your specific requirements. Its lower-cost plans make it accessible to small businesses, while its à la carte add-ons provide additional functionality as your needs evolve. Implement Freshdesk and ensure exceptional customer support for your business.


When it comes to automated phone communication, Text-Em-All is a leading customer service software. It offers a user-friendly interface and a range of features that make it the perfect solution for businesses looking to streamline their communication processes.

One of the standout features of Text-Em-All is its mass text messaging capability. With just a few clicks, you can send important service announcements to your customers, ensuring that everyone stays informed and engaged. Whether it’s a system update, special offer, or event notification, Text-Em-All allows you to reach a large audience in an instant.

Furthermore, Text-Em-All is ideal for sending payment reminders. By automating this process, you can ensure that your customers never miss a payment, reducing the need for manual follow-ups and improving your cash flow.

Text-Em-All also provides a convenient cost calculator on their website, allowing you to accurately calculate the pricing based on your specific needs and usage. This transparent pricing approach ensures that you have a clear understanding of the costs associated with the service.

User-Friendly Interface and Transparent Pricing

Text-Em-All’s user-friendly interface makes it easy for businesses of all sizes to navigate and utilize the software effectively. Whether you’re a small business owner or part of a larger team, Text-Em-All’s intuitive design ensures a smooth user experience.

Moreover, the transparent pricing model offered by Text-Em-All eliminates any hidden fees or surprises. You can easily budget and plan for the cost of using the software without worrying about unexpected charges.

“Text-Em-All provides a user-friendly interface, transparent pricing, and even a cost calculator on their website to calculate costs accurately.”

With Text-Em-All, you can take advantage of automated phone communication to enhance your customer service efforts. From mass text messaging and service announcements to payment reminders and beyond, this customer service software has got you covered.


Buffer is a powerful social media management software that goes beyond scheduling and posting content. It also offers robust features for customer support requests and helps you streamline your social media strategy with ease.

With Buffer, you can effectively engage with customers across multiple social media platforms, ensuring prompt responses to their inquiries and concerns. The software allows you to view and manage customer support requests directly from your social media accounts, providing a seamless and efficient customer service experience.

Scheduling and Posting

One of the standout features of Buffer is its intuitive scheduling and posting capabilities. You can easily plan and schedule your social media content in advance, saving you time and effort. Buffer also offers a content calendar that allows you to visualize your posting schedule and ensure a consistent presence across your social media channels.

Reporting Capabilities

Tracking the performance of your social media campaigns is crucial for improving your strategy and achieving your business goals. With Buffer’s comprehensive reporting capabilities, you gain valuable insights into the reach, engagement, and conversions generated by your social media posts. This data empowers you to make data-driven decisions and optimize your social media efforts for maximum impact.

“Buffer has revolutionized our social media management process. It allows us to efficiently handle customer support requests while enabling us to plan and execute our social media strategy effectively.”

– Social Media Manager, ABC Company

Free Plan and Paid Plans

Buffer offers a range of pricing plans to cater to businesses of all sizes. The software provides a free plan that includes limited features, allowing you to get started without any financial commitment. If you require more advanced functionality and additional features, Buffer offers paid plans starting at just $5 per channel per month. These paid plans unlock the full power of Buffer’s social media management software, providing you with even greater control and analytics.

Features Free Plan Paid Plans
Social Media Platforms 3 Up to 25
Content Scheduling Limited Advanced
Customer Support Requests Basic Enhanced
Reporting Basic Comprehensive

Whether you’re a solopreneur or a large corporation, Buffer provides the social media management capabilities you need to drive engagement, build a strong online presence, and deliver exceptional customer support.


Helpshift is a leading provider of in-app support software, offering a comprehensive solution for businesses looking to enhance their customer support capabilities. With a focus on chat and self-service channels, Helpshift enables seamless communication between customers and support agents, ensuring timely resolution of customer issues.

One of the standout features of Helpshift is the unified agent desktop, which consolidates all customer messages in one place. This allows support agents to efficiently manage incoming inquiries, providing a seamless and personalized support experience. The unified agent desktop also provides access to customer data and interaction history, allowing agents to offer contextual support and tailored assistance.

Helpshift’s flexible pricing plans cater to businesses of all sizes, making it an accessible option for startups and enterprise-level organizations alike. The use-based pricing model ensures that companies only pay for the services they require, providing cost-effective solutions for in-app support.

In summary, Helpshift’s in-app support software, accompanied by its chat and self-service channels, empowers businesses to provide efficient and personalized customer support. With its unified agent desktop and flexible pricing options, Helpshift is an excellent choice for companies looking to optimize their customer service efforts.

Key Features Benefits
Chat and self-service channels Seamless communication and faster issue resolution
Unified agent desktop Efficient management of customer messages and access to customer data
Flexible pricing Cost-effective solutions tailored to business needs

Salesforce Service Cloud

If you’re looking for a comprehensive customer service platform that offers a wide range of features, look no further than Salesforce Service Cloud. This powerful platform is designed to enhance your customer support processes and provide a seamless experience for both your agents and customers. With its multi-channel support, case management capabilities, and access to customer data, Salesforce Service Cloud covers all aspects of effective customer service.

One of the standout features of Salesforce Service Cloud is its AI-powered chatbots. These chatbots can handle repetitive tasks and provide instant support to customers, freeing up your agents’ time to focus on more complex issues. Alongside AI-powered chatbots, Salesforce Service Cloud also provides automation tools that can streamline your customer service workflows, allowing for more efficient and effective support.

By leveraging the comprehensive features of Salesforce Service Cloud, you can ensure that your customers receive personalized and timely support across various channels. Whether it’s through email, phone, live chat, or social media, Salesforce Service Cloud enables multi-channel support to meet your customers’ preferences and needs.

“Salesforce Service Cloud has revolutionized the way we interact with our customers. The platform’s case management capabilities have allowed us to effectively track and resolve customer issues, resulting in improved customer satisfaction.” – Jane Thompson, Customer Support Manager

Benefits of Salesforce Service Cloud:

  • Comprehensive customer service platform with multi-channel support
  • Efficient case management for tracking and resolving customer issues
  • Access to customer data for personalized support
  • AI-powered chatbots for instant and automated customer assistance
  • Automation tools to streamline customer service workflows

With Salesforce Service Cloud, you can take your customer service to the next level and deliver exceptional support experiences. Invest in this comprehensive customer service platform and see a significant improvement in customer satisfaction and loyalty.


When it comes to providing top-notch customer support, LiveAgent is the go-to online help desk software. With its comprehensive features and user-friendly interface, LiveAgent allows businesses to streamline their support process and enhance customer satisfaction.

One of the standout features of LiveAgent is its ticketing system, which ensures that every customer inquiry is tracked and resolved efficiently. This eliminates the risk of any support requests falling through the cracks, providing a seamless experience for both customers and support agents.

Additionally, LiveAgent offers a live chat feature that enables real-time communication with customers. This instant messaging functionality is invaluable for addressing urgent inquiries and delivering prompt solutions, enhancing overall customer experience.

The customer portal offered by LiveAgent is another highlight, providing a centralized platform for customers to access self-service resources, view support tickets, and communicate with support agents. This empowers customers to find answers to their queries independently, reducing the workload on support teams and improving resolution times.

LiveAgent also integrates seamlessly with email and social media platforms, allowing businesses to centralize customer interactions and respond to inquiries more efficiently. This integration eliminates the need to switch between multiple channels, resulting in a more streamlined support process.

With advanced reporting capabilities, LiveAgent provides in-depth insights into customer support performance and agent productivity. Businesses can track key metrics, analyze trends, and make data-driven decisions to continuously improve their support operations.

One of the key strengths of LiveAgent is its flexibility. The software offers extensive customization options, allowing businesses to tailor their support processes to their specific needs and branding. This flexibility ensures that LiveAgent seamlessly integrates with existing workflows and enhances overall productivity.

Furthermore, LiveAgent offers affordable pricing plans, making it accessible to businesses of all sizes. With its range of features and budget-friendly options, LiveAgent provides exceptional value for money.

Benefits of LiveAgent:

  • Efficient ticketing system for streamlined support
  • Real-time live chat for instant communication
  • Customer portal for self-service support options
  • Email and social media integration for centralized interactions
  • Advanced reporting for data-driven decision-making
  • Flexible customization options to align with business needs
  • Affordable pricing plans for businesses of all sizes

In summary, LiveAgent is an online help desk software that excels in providing comprehensive customer support solutions. From its ticketing system and live chat functionality to its customer portal and advanced reporting, LiveAgent offers a seamless support experience. With its flexibility and affordable pricing, LiveAgent is a top choice for businesses seeking efficient and personalized customer service.

ServiceNow: Comprehensive IT Service Management Software

ServiceNow is a leading IT service management software that offers a wide range of features for customer service and support. While its primary focus is on IT service management, it also provides robust tools for incident management, problem management, change management, service catalog, and self-service portal.

One of the key strengths of ServiceNow is its emphasis on process automation. By automating repetitive and manual tasks, businesses can streamline their support processes, increase efficiency, and provide faster resolutions to customer issues.

Incident Management

With ServiceNow, businesses can effectively manage and track incidents, ensuring timely resolution and minimizing disruptions to operations. The software provides a centralized platform for incident reporting, routing, and escalation, enabling support teams to collaborate efficiently and resolve incidents promptly.

Problem Management

ServiceNow’s problem management capabilities help businesses identify and address the root causes of recurring issues. By analyzing trends and patterns, support teams can proactively resolve problems and prevent future incidents, improving overall system stability and customer satisfaction.

Change Management

ServiceNow facilitates effective change management by providing a structured process for planning, reviewing, and implementing changes to IT infrastructure. This ensures that changes are properly evaluated, approved, and coordinated, minimizing potential risks and disruptions.

Service Catalog

The service catalog feature of ServiceNow allows businesses to define and publish their services in a user-friendly catalog format. Customers can easily browse and request services, while support teams can manage and track service requests, ensuring efficient delivery and a seamless customer experience.

Self-Service Portal

ServiceNow offers a self-service portal that empowers customers to find answers to common questions, troubleshoot issues, and submit requests on their own. This reduces the reliance on support teams and helps customers resolve their concerns quickly and conveniently.

ServiceNow is an all-encompassing IT service management software that caters to businesses with complex support needs. Its comprehensive features, such as incident management, problem management, change management, service catalog, self-service portal, and process automation, make it a valuable solution for businesses striving to deliver exceptional support and enhance customer satisfaction.

Zoho Desk

Zoho Desk is a versatile customer support software that offers a comprehensive range of features to enhance your support system. As a reliable ticketing system, Zoho Desk ensures efficient tracking and resolution of customer issues. Its intuitive knowledge base enables customers to find answers to common questions and troubleshoot problems on their own, reducing the workload on your support team.

With Zoho Desk’s self-service options, you can empower your customers to resolve their own queries, leading to faster resolution times and higher customer satisfaction. This not only saves time for your team but also enables customers to get the support they need, whenever they need it.

One of the standout features of Zoho Desk is the availability of macros, which allows your support agents to automate repetitive tasks and provide consistent responses. This feature eliminates manual effort and ensures prompt and accurate replies to customer inquiries.

Zoho Desk is also equipped with AI-powered chatbots that can handle basic customer queries, provide instant responses, and offer personalized suggestions. These chatbots enhance customer engagement and streamline the support process.

Automation is another strength of Zoho Desk. With its automation capabilities, you can automate routine tasks, such as ticket assignment, status updates, and follow-ups, freeing up your team’s time to focus on more complex customer issues. This automation ensures a more efficient support workflow and improved agent productivity.

Zoho Desk offers seamless integrations with other business tools, allowing you to connect and consolidate your customer support processes. Whether you need to integrate with your CRM, email provider, or live chat software, Zoho Desk has you covered.

Key Features of Zoho Desk:

  • Ticketing system for efficient issue tracking and resolution
  • Knowledge base for self-service options and faster resolution times
  • Macros to automate repetitive tasks and provide consistent responses
  • AI-powered chatbots for instant customer support
  • Automation capabilities to streamline support processes
  • Integrations with other business tools for seamless workflow

Zoho Desk

  • Category: Customer Support Software
  • Main Features: Ticketing system, knowledge base, self-service options, macros, AI-powered chatbots, automation, integrations
  • Suitable for: Businesses of all sizes


In conclusion, customer service software plays a crucial role in providing efficient support and personalized customer service. The options mentioned in this article offer a range of comprehensive features, from ticketing systems to live chat and self-service options. These software solutions are designed to enhance your support system and improve customer satisfaction.

One of the best aspects of these customer service software options is their flexible pricing plans. Businesses of all sizes can find a suitable option that fits their budget and requirements. Whether you are a small startup or an enterprise-level company, there is a customer service software that caters to your needs.

By investing in the right customer service software, you can streamline your support processes, provide efficient customer support, and deliver personalized experiences to your customers. With comprehensive features and flexible pricing, these software options offer the best opportunities for businesses to excel in customer service.


What is customer service software?

Customer service software is a platform or tool that helps businesses manage and improve their customer support system. It typically includes features such as ticketing systems, live chat, CRM integration, ticket management, and omnichannel communication.

What are the benefits of using customer service software?

Using customer service software can enhance your support system by streamlining communication, improving response times, and providing personalized support to customers. It helps track and manage customer inquiries, automate certain tasks, and provides insights through pre-built reports.

Are there different types of customer service software available?

Yes, customer service software comes in various forms. Some offer all-in-one solutions with multiple features like ticketing systems, live chat, and CRM integration. Others specialize in specific areas like knowledge base management, live chat, or call center support.

How do I choose the right customer service software for my business?

When choosing customer service software, consider factors such as your business size, specific needs, budget, and integration requirements. It’s important to evaluate the features and functionality of each software option and determine which aligns best with your customer support goals.

Is customer service software suitable for small businesses?

Yes, customer service software is suitable for businesses of all sizes. Many software options offer flexible pricing plans that cater to small businesses with limited budgets. They provide essential features while allowing room for scalability as your business grows.

Can customer service software help improve customer satisfaction?

Yes, customer service software can significantly improve customer satisfaction. By providing efficient support, personalized interactions, and self-service options, you can enhance the overall customer experience and build stronger relationships with your customers.

How can customer service software help automate tasks?

Customer service software often comes with automation features such as chatbots and AI responders. These tools can handle routine inquiries, provide quick responses, and free up support agents’ time to focus on more complex customer issues.

Is customer service software able to integrate with other business tools?

Yes, many customer service software options offer integration capabilities, allowing them to connect with other business tools and platforms. This integration can streamline processes, centralize customer data, and improve overall efficiency.

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