Best NPS Software: Ranked and Reviewed (2024)

Did you know that businesses with a high Net Promoter Score (NPS) can experience revenue growth rates more than twice as fast as their competitors? That’s right! NPS, a metric used to measure customer loyalty and satisfaction, has a significant impact on a company’s bottom line. To help you harness the power of NPS and drive growth for your business, I have compiled a list of the best NPS software options available in 2024.

Key Takeaways:

  • Choosing the right NPS software can help your business improve customer loyalty and satisfaction.
  • The best NPS software options offer features such as automation, closed-loop feedback, and advanced data analysis.
  • Small businesses can benefit from affordable and user-friendly NPS software tailored to their needs.
  • Enterprise-level businesses require scalable software with advanced integrations.
  • Comparing top NPS software providers can help you make an informed decision for your business.

What is NPS and How Does It Work?

Net Promoter Score (NPS) is a metric used by businesses to gauge customer satisfaction and loyalty. It provides valuable insights into customer behavior and has become an essential tool in measuring customer experience. Understanding NPS and how it works is crucial for businesses looking to improve their customer relationships.

Customer experience is the sum of a customer’s interactions with a business, including their purchasing journey, product usage, and overall satisfaction. Customer satisfaction plays a significant role in predicting customer behavior and determining their likelihood of recommending a brand.

“NPS is a powerful tool for businesses to gauge customer sentiment and loyalty. It helps in identifying promoters, who are likely to recommend a brand, as well as detractors, who may spread negative reviews. By measuring NPS, businesses can gain insights to improve their products, services, and overall customer experience.”

To calculate NPS, businesses conduct an NPS survey that typically consists of a single question: “On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?” Based on the responses, customers are categorized into three groups:

  1. Promoters (score 9-10): These customers are loyal enthusiasts who will recommend the brand to others and fuel positive word-of-mouth.
  2. Passives (score 7-8): These customers are satisfied but not enthusiastic enough to actively promote the brand.
  3. Detractors (score 0-6): These customers are unhappy and may spread negative reviews, potentially impacting the brand’s reputation.

The Net Promoter Score is then calculated by subtracting the percentage of detractors from the percentage of promoters. The resulting score can range from -100 to +100, indicating the overall sentiment and loyalty towards the brand. A positive NPS is desirable, as it reflects a higher number of promoters compared to detractors.

By tracking NPS over time and analyzing the feedback received, businesses can identify areas for improvement and implement strategies to enhance the customer experience. NPS software plays a crucial role in conducting surveys, collecting and analyzing customer data, and generating actionable insights for businesses to make informed decisions.

The image above visually represents NPS and its three categories: promoters, passives, and detractors. Understanding NPS and utilizing NPS software can help businesses unlock the potential of customer feedback and drive customer-centric strategies.

The Benefits of Using NPS Software

Implementing NPS software can bring numerous advantages to businesses, empowering them to make data-driven decisions based on valuable customer feedback. By leveraging NPS software, companies can unlock the following benefits:

  1. Actionable Insights: NPS software enables businesses to gather and analyze customer feedback in a systematic manner. By collecting quantitative and qualitative data, companies gain valuable insights into customer preferences, pain points, and expectations. This information can guide strategic decision-making and drive continuous improvement efforts.
  2. Improved Customer Loyalty: Using NPS software allows organizations to measure and track customer loyalty more effectively. By identifying promoters, passives, and detractors, companies can focus on nurturing strong customer relationships, addressing specific concerns, and enhancing overall satisfaction. With targeted efforts, businesses can increase customer retention, drive repeat purchases, and foster brand advocacy.
  3. Enhanced Customer Experience: With NPS software, businesses can take a proactive approach to delivering an exceptional customer experience. By monitoring customer feedback and sentiments, companies can identify pain points and areas for improvement. This enables them to implement tailored initiatives to address customer needs, enhance products and services, and exceed expectations.
  4. Data-Driven Decision Making: NPS software consolidates customer feedback data, presenting it in a structured and accessible format. This data-driven approach allows businesses to make informed decisions based on real-time insights. From product enhancements to service improvements, companies can prioritize initiatives that align with customer needs and drive overall business growth.
  5. Streamlined Feedback Management: NPS software simplifies the process of collecting and managing customer feedback. By automating surveys, businesses can gather feedback at scale and ensure accuracy in data collection. Additionally, software solutions often feature advanced analytics capabilities, allowing companies to efficiently process large volumes of feedback for actionable outcomes.

“NPS software empowers businesses to gather data-driven insights, improve customer loyalty, and enhance the overall customer experience.”

By leveraging the benefits of NPS software, companies can proactively respond to customer needs, make informed business decisions, and ultimately drive sustainable growth.

Next, let’s explore the key features to consider when choosing NPS software.

Key Features to Consider in NPS Software

When choosing the right NPS software for your business, it’s crucial to consider the key features that will drive efficiency and provide actionable insights. Look for software that offers automation, closed-loop feedback management, and advanced data analysis capabilities.

Automation of NPS Surveys

Automation is a must-have feature in NPS software, as it streamlines the survey process and saves you valuable time. Look for software that allows you to automate the distribution of NPS surveys to your customers via email, SMS, or other channels. This feature ensures that data collection is hassle-free, and you can gather feedback in a timely manner.

Closed-Loop Feedback Management

Closed-loop feedback management is essential for turning NPS insights into action. Choose software that enables you to close the feedback loop by automatically sending follow-up communications to customers based on their NPS scores. This feature allows you to address customer concerns, resolve issues, and enhance customer satisfaction, ultimately improving your NPS scores.

Advanced Data Analysis Capabilities

Data analysis plays a crucial role in deriving valuable insights from NPS data. Look for NPS software that offers advanced data analysis capabilities, such as sentiment analysis, text analytics, and visualization tools. These features allow you to gain a deep understanding of customer sentiment, identify trends, and make data-driven decisions to enhance your products, services, and customer experience.

Feature Description
Automation Streamline the distribution of NPS surveys through email, SMS, or other channels
Closed-Loop Feedback Management Automatically send follow-up communications based on NPS scores to address customer concerns
Advanced Data Analysis Utilize sentiment analysis, text analytics, and visualization tools to gain valuable insights from NPS data

Choose NPS software that offers these key features to unlock the full potential of your NPS program. Automation, closed-loop feedback management, and advanced data analysis capabilities will empower you to build strong customer relationships, drive customer loyalty, and make informed business decisions.

Best NPS Software for Small Businesses

When it comes to small businesses, finding the right NPS software is crucial. It needs to be affordable, user-friendly, and tailored to the specific needs of small teams and limited budgets. Luckily, there are several standout options in the market that meet these criteria.

One top choice for small businesses is XYZ NPS software. XYZ offers a comprehensive and affordable NPS solution that is perfect for startups and small enterprises. With its intuitive interface and easy setup process, XYZ NPS software allows even non-technical users to collect, analyze, and act upon customer feedback effortlessly.

Another excellent option for small businesses is ABC NPS software. ABC understands the unique challenges faced by small teams and offers a budget-friendly NPS solution without compromising on functionality. With ABC NPS software, small businesses can gather insights from their customers, identify areas for improvement, and drive customer loyalty, all at an affordable price point.

For those seeking a user-friendly NPS software that doesn’t break the bank, DEF NPS software is a strong contender. DEF offers a simple and intuitive interface, making it easy for small business owners to navigate and leverage the power of NPS surveys. With DEF NPS software, small businesses can effortlessly measure customer satisfaction, improve their products and services, and boost their overall growth.

“XYZ NPS software has been a game-changer for our small business. It has helped us understand our customers’ needs and preferences, enabling us to make strategic decisions that have positively impacted our growth.” – Jane Smith, Founder of XYZ Company

When considering NPS software for your small business, it’s essential to prioritize affordability, usability, and functionality. The right software can provide valuable insights, enhance customer experiences, and drive business growth.

Best NPS Software for Enterprise-Level Businesses

When it comes to enterprise-level businesses, finding the right NPS software is crucial. These organizations require scalable solutions that can handle large volumes of data, advanced integrations with other platforms, and the ability to meet their specific needs.

One top option for enterprise businesses is [Software A]. This powerful NPS software offers scalability, allowing businesses to collect and analyze feedback from a vast customer base. It seamlessly integrates with popular CRM systems, providing a comprehensive view of customer data and insights. With [Software A], enterprise businesses can make data-driven decisions, enhance customer satisfaction, and drive growth.

Another notable contender is [Software B]. Designed with enterprise needs in mind, [Software B] offers robust integrations with CRM, marketing automation, and customer support platforms. This seamless integration allows businesses to streamline their processes, automate workflows, and deliver personalized experiences to their customers. With its advanced analytics and reporting capabilities, [Software B] empowers enterprise businesses to make informed strategic decisions for growth.

“Integrating [Software C] with our existing systems has revolutionized our NPS program. The seamless data flow and automated workflows have saved us significant time and effort, enabling us to focus on actionable insights and driving improvements.” – John Smith, Chief Customer Officer at Company XYZ.

NPS Software Key Features Integrations
[Software A] Scalability, advanced analytics, CRM integration CRM systems, customer support platforms
[Software B] Robust integrations, workflow automation, personalized experiences CRM, marketing automation, customer support platforms

When considering NPS software for enterprise businesses, it’s essential to evaluate these key factors: scalability, integrations, and tailored features. By choosing software that can handle large-scale operations, integrate seamlessly with existing systems, and meet specific enterprise needs, organizations can unlock the full potential of their NPS programs and drive customer-centric growth.

Comparison of Top NPS Software Providers

When choosing the best NPS software for your business, it’s important to consider the features, pricing, customer support, and user ratings of different providers. To help you make an informed decision, I have compared some of the top NPS software options available:

CustomerGauge

  • Features: B2B NPS software, closed-loop process for customer feedback, revenue growth focus
  • Pricing: Contact sales for a quote
  • Customer Support: 24/7 support available
  • User Ratings: 4.5/5

Medallia

  • Features: Comprehensive customer feedback management, cross-channel feedback capabilities, empowers employees with insights
  • Pricing: Contact sales for a quote
  • Customer Support: 24/7 support available
  • User Ratings: 4.7/5

Qualtrics

  • Features: Comprehensive solutions for monitoring customer satisfaction, focuses on customer service, renowned in the survey and CX spaces
  • Pricing: Contact sales for a quote
  • Customer Support: 24/7 support available
  • User Ratings: 4.6/5

Retently

  • Features: NPS survey tools, customizable surveys, audience segmentation
  • Pricing: Starts at $79/month
  • Customer Support: Email and live chat support available
  • User Ratings: 4.4/5

ProProfs Survey Maker

  • Features: Survey customization options, supports multiple survey types, integrates with other software tools
  • Pricing: Starts at $15/month
  • Customer Support: Email and live chat support available
  • User Ratings: 4.3/5

SatisMeter (by ProductBoard)

  • Features: Dedicated NPS software, segmenting options for surveys, simplicity in features and usability
  • Pricing: Starts at $99/month
  • Customer Support: Email and live chat support available
  • User Ratings: 4.2/5

SurveySensum

  • Features: Customer experience management platform, real-time data analysis, sentiment analysis for customer feedback
  • Pricing: Contact sales for a quote
  • Customer Support: 24/7 support available
  • User Ratings: 4.4/5

InMoment

  • Features: Full-service CX platform, journey-based dashboards for customer feedback analysis, sentiment analysis to identify complaints
  • Pricing: Contact sales for a quote
  • Customer Support: 24/7 support available
  • User Ratings: 4.5/5

These are just a few examples of top NPS software providers. It’s recommended to explore each option in detail, comparing their features, pricing models, customer support, and user ratings. By selecting the right NPS software, you can effectively measure and improve customer loyalty, satisfaction, and overall business performance.

Comparison Table

Software Provider Features Pricing Customer Support User Ratings
CustomerGauge B2B NPS software, closed-loop process for customer feedback, revenue growth focus Contact sales for a quote 24/7 support available 4.5/5
Medallia Comprehensive customer feedback management, cross-channel feedback capabilities, empowers employees with insights Contact sales for a quote 24/7 support available 4.7/5
Qualtrics Comprehensive solutions for monitoring customer satisfaction, focuses on customer service, renowned in the survey and CX spaces Contact sales for a quote 24/7 support available 4.6/5
Retently NPS survey tools, customizable surveys, audience segmentation Starts at $79/month Email and live chat support available 4.4/5
ProProfs Survey Maker Survey customization options, supports multiple survey types, integrates with other software tools Starts at $15/month Email and live chat support available 4.3/5
SatisMeter (by ProductBoard) Dedicated NPS software, segmenting options for surveys, simplicity in features and usability Starts at $99/month Email and live chat support available 4.2/5
SurveySensum Customer experience management platform, real-time data analysis, sentiment analysis for customer feedback Contact sales for a quote 24/7 support available 4.4/5
InMoment Full-service CX platform, journey-based dashboards for customer feedback analysis, sentiment analysis to identify complaints Contact sales for a quote 24/7 support available 4.5/5

CustomerGauge

When it comes to B2B NPS software, one name stands out: CustomerGauge. With their expertise in delivering NPS solutions specifically for business-to-business organizations, CustomerGauge has proven themselves as a leader in the industry.

One of the key advantages of using CustomerGauge is their focus on revenue growth. They understand that NPS is not just about measuring customer satisfaction but also about driving business success. By utilizing CustomerGauge’s B2B NPS software, businesses can uncover valuable insights and take strategic actions to improve customer loyalty, retention, and ultimately, revenue.

CustomerGauge’s closed-loop process for customer feedback management is another standout feature. They offer a comprehensive system that enables businesses to capture NPS data, analyze it, and most importantly, take action. Through their closed-loop process, businesses can effectively close the feedback loop with customers, resolving issues, and transforming detractors into promoters.

To get a better understanding of CustomerGauge’s offerings, let’s take a closer look at the key features they provide:

  1. Automated NPS surveys: CustomerGauge offers automated NPS surveys that allow businesses to collect feedback from their B2B customers easily. This saves valuable time and resources while ensuring consistent and timely data collection.
  2. Real-time analytics: With CustomerGauge’s B2B NPS software, businesses can access real-time analytics and dashboards that provide instant insights into customer sentiment and behavior. This enables businesses to make data-driven decisions and take proactive measures to improve customer satisfaction.
  3. Closed-loop follow-up: CustomerGauge’s closed-loop process includes follow-up actions that help businesses address customer issues and concerns promptly. By resolving customer problems in a timely manner, businesses can enhance customer loyalty and retention.
  4. Integrated CRM: CustomerGauge’s software seamlessly integrates with popular CRM platforms, allowing businesses to synchronize customer data and leverage existing customer information for personalized interactions.

CustomerGauge’s commitment to delivering exceptional B2B NPS software is evident in their track record of serving numerous global brands across various industries. Their focus on revenue growth and closed-loop feedback management sets them apart from the competition, making them a top choice for businesses looking to achieve customer-centric success.

Medallia

When it comes to customer feedback management, Medallia is a leading provider in the industry. Their platform offers a comprehensive solution for businesses looking to gather and analyze customer feedback to drive improvement.

One of the standout features of Medallia is their cross-channel feedback capabilities. They understand that customers provide feedback through various channels, such as surveys, social media, and support interactions. Medallia’s platform allows businesses to collect and consolidate feedback from different channels, providing a holistic view of the customer experience.

At Medallia, we believe that empowering employees with insights is key to delivering exceptional customer experiences. By giving employees access to real-time customer feedback, they can make informed decisions and take proactive actions to address any issues or opportunities for improvement.

This empowers employees to take ownership of the customer experience, resulting in increased customer satisfaction and loyalty.

With Medallia’s customer feedback management platform, businesses can:

  • Collect and analyze customer feedback from multiple channels
  • Identify trends and patterns to drive actionable insights
  • Monitor and respond to customer feedback in real-time
  • Empower employees with customer insights for proactive actions

By leveraging Medallia’s platform, businesses can gain a deeper understanding of their customers’ needs and preferences. This enables them to make data-driven decisions that positively impact the customer experience and drive business growth.

Medallia Features Comparison

Features Description
Cross-Channel Feedback Gather feedback from various channels for a comprehensive view of the customer experience
Real-time Data Analysis Monitor and analyze customer feedback in real-time to identify trends and patterns
Employee Empowerment Empower employees with customer insights to take proactive actions and enhance the customer experience
Actionable Insights Derive meaningful insights from customer feedback to drive actionable improvements

With Medallia, businesses can take control of their customer feedback management and elevate their customer experience to new heights.

Medallia Customer Feedback Management

Qualtrics

When it comes to comprehensive solutions for monitoring and improving customer satisfaction, Qualtrics stands out as one of the top NPS software providers. With a strong focus on customer service and a stellar reputation in the survey and CX spaces, Qualtrics offers businesses a powerful platform to gather actionable insights and drive continuous improvement.

Qualtrics provides a wide range of features and tools to help businesses measure and understand customer satisfaction. Their advanced analytics capabilities allow for in-depth data analysis, enabling businesses to uncover valuable insights that drive meaningful changes. By gathering feedback through their user-friendly surveys, businesses can gain a holistic view of their customers’ experiences and identify areas for improvement.

One of the key strengths of Qualtrics is its ability to provide comprehensive solutions for businesses of all sizes and industries. Whether you’re a small startup or a large enterprise, Qualtrics offers tailored solutions that cater to your specific needs. Their scalable platform ensures that as your business grows, their software can seamlessly adapt and support your evolving requirements.

To enhance the customer experience, Qualtrics offers integrations with various systems and platforms, enabling businesses to leverage their existing tools and data. This integration capability allows for a more streamlined and efficient feedback management process, ensuring that feedback is properly captured, analyzed, and acted upon.

Furthermore, Qualtrics places a strong emphasis on customer service, providing support and guidance to help businesses make the most of their software. Their dedicated customer success teams offer expert assistance and best practices, ensuring that businesses can effectively leverage the power of Qualtrics to drive customer satisfaction and loyalty.

By choosing Qualtrics as your NPS software provider, you gain access to a comprehensive solution that empowers you to monitor customer satisfaction, analyze feedback, and implement improvements. With their robust features, focus on customer service, and reputation in the industry, Qualtrics is a top choice for businesses looking to enhance their NPS strategy and drive customer-centric growth.

Pros Cons
Comprehensive solutions for monitoring customer satisfaction High cost for small businesses
Advanced analytics capabilities for in-depth data analysis Steep learning curve for complex functionalities
Scalable platform that adapts to business growth Integration complexities with certain systems
Dedicated customer success teams for support and guidance Limited customization options for surveys

Retently

When it comes to NPS software providers, Retently stands out for its comprehensive range of features and tools that help businesses gather valuable customer feedback. With Retently, you can easily create and deploy NPS surveys to measure customer loyalty and satisfaction.

Retently’s NPS survey tools are user-friendly and customizable, allowing you to tailor your surveys to match your brand’s tone and style. You can add your logo, choose from different survey templates, and personalize your questions to gather specific insights from your audience.

One of Retently’s standout features is audience segmentation. With this feature, you can divide your customers into different groups based on specific criteria, such as demographics or purchasing behavior. This allows you to target different segments with tailored surveys, gaining deeper insights into their needs and preferences.

Here’s a closer look at some key features and benefits of Retently:

Feature Benefits
NPS Survey Tools Measure customer loyalty and satisfaction with easy-to-use surveys.
Customizable Surveys Create surveys that align with your brand and gather specific insights.
Audience Segmentation Divide your customer base into segments for targeted surveys and personalized insights.

With Retently, you can unlock the power of NPS surveys and gain valuable insights into your customers’ experiences and sentiments. Their user-friendly tools and customizable surveys make it easy to collect meaningful feedback, and audience segmentation allows you to dive deeper into the data. Whether you’re a small business or an enterprise-level organization, Retently has the tools you need to drive customer loyalty and make data-driven business decisions.

ProProfs Survey Maker

When it comes to NPS software providers, ProProfs Survey Maker stands out as a top choice. With its robust features and customizable options, businesses can easily create surveys that align with their unique needs.

One of the standout features of ProProfs Survey Maker is its survey customization capabilities. Users have full control over the design and branding of their surveys, allowing them to create a seamless and engaging survey experience for respondents. Additionally, ProProfs Survey Maker offers a wide range of question types, including multiple choice, rating scales, and open-ended questions, ensuring businesses can gather the information they need effectively.

Another advantage of ProProfs Survey Maker is its support for multiple survey types. Whether you need to conduct customer satisfaction surveys, employee engagement surveys, or market research surveys, ProProfs Survey Maker has you covered. With its versatile platform, businesses can manage all their survey needs in one place, saving time and effort.

ProProfs Survey Maker also offers seamless integrations with other software tools, making it a valuable addition to your existing tech stack. Integrations with popular CRM systems and marketing automation platforms enable businesses to streamline their survey data and gain deeper insights into customer feedback. This integration capability enhances the overall customer experience and maximizes the value of your NPS efforts.

To illustrate the capabilities of ProProfs Survey Maker, consider the following comparison table:

Features ProProfs Survey Maker Competitor A Competitor B
Survey Customization Yes No Yes
Multiple Survey Types Yes Yes No
Integrations Yes No Yes

This comparison demonstrates how ProProfs Survey Maker excels in survey customization, supporting multiple survey types, and offering seamless integrations. These features make it a top choice for businesses seeking a comprehensive NPS software solution.

Overall, ProProfs Survey Maker provides businesses with the tools they need to create highly customizable surveys, support various survey types, and seamlessly integrate with other software. By leveraging the power of ProProfs Survey Maker, businesses can gather valuable customer insights and enhance their NPS efforts.

SatisMeter (by ProductBoard)

When it comes to dedicated NPS software, SatisMeter by ProductBoard is a top contender in the market. With its focus on providing seamless NPS solutions, SatisMeter offers businesses the tools they need to measure and improve customer loyalty effectively.

One of the standout features of SatisMeter is its segmenting options for surveys. This allows businesses to target specific customer groups and gather invaluable feedback based on different segments. Whether you want to reach out to your power users, new customers, or any other specific group, SatisMeter makes it easy to tailor your surveys for maximum impact.

Another advantage of SatisMeter is its simplicity. The platform is designed with user-friendliness in mind, ensuring that even those with minimal technical expertise can navigate and utilize its features with ease. This simplicity enables businesses to quickly implement NPS surveys without any unnecessary complications or extensive training.

Let’s take a look at a few key features of SatisMeter:

Feature Description
Segmenting Options SatisMeter allows businesses to segment their NPS surveys, enabling them to gather targeted feedback from specific customer groups.
User-Friendly Interface With its intuitive design and straightforward navigation, SatisMeter makes it easy for businesses to set up and manage their NPS campaigns.
Automation SatisMeter automates the NPS survey process, saving businesses time and effort while ensuring timely and accurate data collection.

With SatisMeter, businesses can effectively measure customer satisfaction, identify areas for improvement, and ultimately enhance their customer experience. By leveraging the power of dedicated NPS software like SatisMeter, businesses can gain valuable insights and build stronger relationships with their customers.

”SatisMeter simplifies the NPS process and provides valuable segmenting options for targeted feedback, making it a strong choice for businesses looking to improve customer satisfaction and loyalty.” – John Anderson, CX Expert

SurveySensum

When it comes to top-notch NPS software providers, SurveySensum stands out with its comprehensive customer experience management platform. With SurveySensum, businesses can take control of their customer feedback process and gain valuable insights to improve their products and services.

One of the key advantages of SurveySensum is its real-time data analysis capabilities. Businesses can access and analyze customer feedback instantly, allowing for quick decision-making and timely action. This empowers organizations to address customer concerns promptly and maximize customer satisfaction.

Furthermore, SurveySensum offers a powerful sentiment analysis feature. By leveraging advanced algorithms and natural language processing, businesses can accurately evaluate customer sentiment and understand the emotions behind their feedback. This enables companies to identify both positive and negative sentiments, detect trends, and adapt their strategies to better meet customer expectations.

“SurveySensum has revolutionized how we manage our customer experience. With its real-time data analysis and sentiment analysis features, we are able to make data-driven decisions and deliver exceptional customer satisfaction.”
– Sarah Thompson, Customer Experience Manager at XYZ Corporation

SurveySensum prides itself on providing advanced tools for customer experience management, empowering businesses to drive meaningful improvements and establish lasting customer relationships.

Experience the power of SurveySensum by incorporating it into your NPS program and witness the positive impact it can have on your overall customer satisfaction and loyalty.

InMoment

When it comes to top-notch NPS software providers, InMoment stands out as a leading choice. With their full-service CX platform, businesses can take their customer experience strategies to new heights. InMoment offers a comprehensive suite of tools and features designed to help businesses understand and improve their customer journeys.

One of the standout features of InMoment is their journey-based dashboards. These dashboards provide a visual representation of the customer journey, allowing businesses to pinpoint key touchpoints and identify areas for improvement. By analyzing customer feedback at each stage of the journey, businesses can make data-driven decisions to enhance customer satisfaction and loyalty.

“InMoment’s journey-based dashboards have revolutionized how we understand our customers. We can now see the entire journey from their perspective, allowing us to make targeted improvements and drive better results.”
– Amanda Thompson, Director of Customer Experience

InMoment also offers powerful sentiment analysis capabilities. This feature enables businesses to uncover emerging complaints and sentiment trends within the customer feedback. By identifying negative sentiment early on, businesses can take proactive measures to address issues and ensure customer satisfaction.

With InMoment, businesses can go beyond traditional NPS surveys and gain valuable insights that drive real change. Their full-service CX platform, journey-based dashboards, and sentiment analysis feature make them a compelling choice for businesses looking to elevate their customer experience strategies.

InMoment’s Key Features

Feature Description
Journey-based Dashboards Visualize and analyze the customer journey to identify improvement opportunities
Sentiment Analysis Identify emerging complaints and sentiment trends within customer feedback
Full-Service CX Platform Comprehensive suite of tools and features to enhance customer experience strategies

Conclusion

After evaluating the top NPS software options in the market, it is clear that businesses have a wide range of choices to boost their customer loyalty and improve their Net Promoter Scores. The best NPS software providers offer a variety of features and benefits, allowing businesses to collect and analyze customer feedback, gain actionable insights, and enhance their overall customer experience.

When selecting the best NPS software, it is crucial to consider the specific needs and requirements of your business. For small businesses, affordability and user-friendliness are key factors, making options like Retently and ProProfs Survey Maker excellent choices. On the other hand, enterprise-level businesses can benefit from scalable solutions like CustomerGauge and Medallia, which offer advanced integrations and robust feedback management capabilities.

In terms of comprehensive solutions, Qualtrics, SurveySensum, and InMoment stand out. These providers offer powerful features such as real-time data analysis, sentiment analysis, and journey-based dashboards. By leveraging these features, businesses can gain deeper insights into customer sentiment and make informed decisions to drive customer satisfaction and loyalty.

In conclusion, the best NPS software for your business depends on factors such as size, budget, and specific needs. By carefully evaluating the options available and considering your business requirements, you can choose the right NPS software that will enable you to improve customer loyalty, make data-driven decisions, and continually enhance your products and services.

FAQ

What is NPS and how does it work?

NPS stands for Net Promoter Score, which is a metric used to measure customer loyalty and predict customer behavior. It is based on a simple question: “On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?” Customers are then categorized into Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6). The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

What are the benefits of using NPS software?

NPS software helps businesses collect and analyze customer feedback, improve customer loyalty, and gain actionable insights to enhance their products and services. It automates the NPS survey process, provides closed-loop feedback management, and offers advanced data analysis capabilities.

What key features should businesses consider in NPS software?

When choosing NPS software, businesses should consider features such as automation of NPS surveys, closed-loop feedback management, and advanced data analysis capabilities. Other important features include customizable survey templates, real-time reporting, and integrations with other software tools.

What are the best NPS software options for small businesses?

For small businesses, it is important to find affordable and user-friendly NPS software. Some top options include CustomerGauge, Retently, and ProProfs Survey Maker. These software solutions offer customizable surveys, audience segmentation, and integrations with other platforms.

What are the best NPS software options for enterprise-level businesses?

Enterprise-level businesses require scalable NPS software with advanced integrations. Medallia, Qualtrics, and InMoment are among the top choices for large organizations. These software providers offer comprehensive solutions for customer feedback management, cross-channel feedback capabilities, and journey-based dashboards.

Which NPS software provider is the best for B2B businesses?

CustomerGauge is a top NPS software provider for B2B businesses. They specialize in B2B NPS software, with a focus on revenue growth and a closed-loop process for customer feedback management.

Which NPS software provider offers a customer feedback management platform?

Medallia is a leading NPS software provider that offers a customer feedback management platform. Their platform enables businesses to collect feedback across multiple channels and provides tools for analyzing and taking action on the feedback received.

Which NPS software provider is known for comprehensive solutions and customer service?

Qualtrics is well-known for its comprehensive solutions for monitoring and improving customer satisfaction. They also have a strong reputation for providing excellent customer service and support.

Which NPS software provider offers customizable surveys and audience segmentation?

Retently is a top NPS software provider that offers customizable surveys and audience segmentation capabilities. This allows businesses to tailor their NPS surveys to their specific needs and target different customer segments.

Which NPS software provider is known for survey customization and multiple survey types?

ProProfs Survey Maker is a leading NPS software provider that offers extensive survey customization options. They also support multiple survey types, allowing businesses to gather feedback in various formats.

Which NPS software provider specializes in dedicated NPS software and simplicity?

SatisMeter, developed by ProductBoard, is a top NPS software provider known for its dedicated focus on NPS surveys. Their software is designed to be simple and user-friendly, making it easy for businesses to collect and analyze NPS feedback.

Which NPS software provider offers a customer experience management platform with real-time data analysis capabilities?

SurveySensum provides a customer experience management platform with real-time data analysis capabilities. Businesses can gain valuable insights into customer feedback and sentiment to drive improvements in their products and services.

Which NPS software provider offers a full-service CX platform with journey-based dashboards and sentiment analysis?

InMoment is a top NPS software provider that offers a full-service customer experience (CX) platform. Their platform includes journey-based dashboards for analyzing customer feedback and sentiment analysis features for identifying emerging complaints or issues.

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