What is the functionality of Dynamic Contact Center Manager and how does it operate? Dynamic Contact Center Manager (DCCM) is a software platform designed to efficiently manage contact center agents within a short period of time. The software provides a user-friendly feature that allows for easy identification of parameters and achievement of desired SLA goals through the use of tags or aliases for complex parameter names. It also offers the ability to analyze thorough audit trails, complete with time stamps and user-entered notes. Performance can be assessed using downloadable reports in Excel file format. This software is commonly utilized by small and medium-sized companies.
