What is Aloware and how does it function? Aloware is a software for phone systems that supports calls and text messages. It serves as a replacement for the user’s PBX without the need for additional hardware. It offers a customizable call manager that connects to the user’s CRM and helpdesk. The tool includes progressive dialers, smart queues, and callbacks to reduce customer hold times. It also provides a two-way business texting and IVR toolset with recording capabilities. Additionally, it features a live dashboard that updates in real-time with important data such as key performance indicators. Workflows and actions can be set to trigger on various events. The tool also includes form capture for automating lead intake and outreach, and the contact manager functions similarly to a limited-function CRM. Team management is available with the ability to handle unlimited users and agents. Users can generate view-only reports and utilize advanced routing based on simultaneous and sequential rules. Furthermore, the open API allows for numerous integration options.
