What is Cohere and how does it function? Cohere is a compact customer support software that provides companies with access to customer-related data and enables them to engage with customers through one-on-one video calls. Instead of asking customers to describe bugs or provide screenshots, Cohere allows brands to view customers’ live screens. As a result, companies can resolve customer issues at a 50% higher rate without requiring meeting links or downloads. The software also facilitates seamless collaboration between brands and customers during onboarding sessions. These sessions are effective in demonstrating unfamiliar features to customers while agents practice them in front of users. Additionally, the software helps brands identify areas that need improvement, even if no specific user has generated a service request or relevant queries. Furthermore, these real-time interactions provide users with a clear view of customers’ activities, rather than just receiving statistical data and logs.