Cohere

/5

What is Cohere and how does it function? Cohere is a compact customer support software that provides companies with access to customer-related data and enables them to engage with customers through one-on-one video calls. Instead of asking customers to describe bugs or provide screenshots, Cohere allows brands to view customers’ live screens. As a result, companies can resolve customer issues at a 50% higher rate without requiring meeting links or downloads. The software also facilitates seamless collaboration between brands and customers during onboarding sessions. These sessions are effective in demonstrating unfamiliar features to customers while agents practice them in front of users. Additionally, the software helps brands identify areas that need improvement, even if no specific user has generated a service request or relevant queries. Furthermore, these real-time interactions provide users with a clear view of customers’ activities, rather than just receiving statistical data and logs.

Cohere Pricing Model

Free Trial , Subscription

Cohere Screenshots

Features

Heatmaps

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberNew York
  • NY / (720) 408-5363
  • DeploymentSaaS/Web/Cloud
  • Official Website https://cohere.so/
  • CategoryUX Software

Author

David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.

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