9 Best Knowledge Management Software of (2023)

Knowledge management software is essential for organizations to manage, store, and share knowledge effectively. It is designed to capture and organize an organization’s data, information, and knowledge, enabling teams to access and share this information efficiently. With the rise of remote work and the need to access data from anywhere, knowledge management platforms have become more critical than ever. In this article, we’ll discuss the nine best knowledge management software of 2023, highlighting their advanced features and pricing.

What is Knowledge Management Software?

Knowledge management software (KMS) is a software application that helps organizations capture, store, share and manage information and knowledge. It enables efficient knowledge sharing and collaboration among employees, teams, and departments.

KMS typically includes document management, content creation and editing, knowledge base organization and search, social collaboration tools, and analytics and reporting capabilities. It can manage various knowledge assets, such as product information, customer data, policies and procedures, and best practices.

Let’s dive into the nine best Knowledge management software 0f 2023:

1. Confluence
2. SharePoint
3. Bloomfire
4. ProProfs Knowledge Base
5. Zendesk Guide
6. Salesforce Knowledge
7. Document360
8. Freshdesk
9. Guru

Confluence

Confluence is a web-based collaborative software developed by Atlassian that enables teams to create, share and collaborate on content such as project plans, technical documentation, meeting notes, and product requirements. It facilitates communication and knowledge sharing among team members and helps organizations document and organize their collective wisdom.

Confluence provides a range of features, such as team collaboration tools, document management, and content creation and editing capabilities. Users can create pages and spaces for specific projects or topics and collaborate in real-time. It also integrates with Atlassian tools such as JIRA for issue tracking and project management.

One of the strengths of Confluence is its flexibility and ease of use. It can be customized with add-ons and plugins to meet the specific needs of different teams and organizations. Confluence is widely used by teams in software development, marketing, human resources, and other areas and is known for its ability to streamline teamwork and knowledge sharing.

Price

The cloud-hosted version starts at $5 per user per month, and the free trial is available for ten users.

Key Features

• Content creation and collaboration
• Document management
• Customization and integration with other Atlassian tools
• Real-time editing and commenting
• Access controls for security
• Version control for documents and pages

SharePoint

SharePoint is a web-based collaboration platform developed by Microsoft. It provides tools for organizations to store, share, and manage information, documents, and files across teams and departments. With SharePoint, users can create intranet sites, team sites, and portals to collaborate on content, manage workflows, and share information.

SharePoint offers a variety of features, such as document management, content management, collaboration tools, and business intelligence. Users can create lists, libraries, and workflows to automate business processes and track progress. It also includes search capabilities to quickly find information and analytics tools to gain insights into usage and activity.

One of the strengths of SharePoint is its integration with other Microsoft products, such as Office 365, Teams, and Power BI.

Price

SharePoint Online starts at $5 per user per month.

Key Features

• Document management
• Content management
• Collaboration tools
• Workflow automation
• Search and analytics
• Business intelligence

Bloomfire

Bloomfire is a knowledge management platform enabling organizations to capture, organize, and share knowledge and information within their teams. It offers a range of tools for creating and sharing content, collaborating with team members, and providing access to information and knowledge resources.

One of the strengths of Bloomfire is its user-friendly interface and ease of use. The highly customizable platform allows organizations to tailor it to their specific needs. Bloomfire also offers a range of analytics tools, enabling teams to track engagement and monitor usage to improve their knowledge management strategies.

Price

Bloomfire offers different pricing plans based on the number of users and features, starting at $25 per monthly user.

Key Features

• Content creation and organization
• Real-time collaboration tools
• AI-powered search engine rmation they need
• Customization
• Analytics
• Mobile Accessibility

ProProfs Knowledge Base

ProProfs Knowledge Base is a cloud-based knowledge management software designed to help businesses and teams easily capture, organize, and share knowledge. The platform offers a range of features that allow users to create and manage a centralized knowledge base, collaborate with team members, control access to information, and track usage and engagement.

Another essential feature of the ProProfs Knowledge Base is its collaboration tools. Team members can collaborate on content creation and management in real time with customizable workflows and approvals. Users can leave comments and feedback and receive notifications when changes are made.

Price

Paid plans start at $39 monthly, with additional features and customization options.

Key Features

• Content creation and organization
• Team collaboration
• Access control
• Customization
• Analytics and insights
• Integration

Zendesk Guide

Zendesk Guide is a cloud-based knowledge base software that helps businesses create and manage a centralized knowledge base to improve customer self-service and reduce support tickets. The platform offers a range of features that enable users to create and publish articles, organize them into categories and sections, and provide customers with easy access to relevant information.

One of the critical features of Zendesk Guide is its content creation and management capabilities. Users can create and publish articles, images, videos, and other content types and organize them into categories and sections for easy navigation and searchability. The platform offers a WYSIWYG editor, making it easy for non-technical users to create and edit content.

Another critical feature of Zendesk Guide is its integration with other Zendesk products, such as Zendesk Support and Zendesk Chat. This enables users to provide a seamless customer experience across multiple channels, such as email, chat, and social media, and resolve customer issues more efficiently.

Price

Zendesk also offers a 30-day free trial of its software, allowing businesses to test the platform before committing to a paid plan. Additionally, companies can contact Zendesk’s sales team for customized pricing and enterprise-level features.

Key Features

• Content creation and management
• Customization
• Multilingual support
• Collaboration and workflow

Salesforce Knowledge

Salesforce Knowledge is a cloud-based knowledge management solution that helps businesses create and manage a centralized knowledge base to improve customer self-service and reduce support tickets. The platform is designed to integrate with Salesforce’s CRM platform, allowing businesses to provide a seamless customer experience across multiple channels.

One of the key features of Salesforce Knowledge is its content creation and management capabilities. Users can create and publish articles, images, videos, and other content types and organize them into categories and sections for easy navigation and searchability. The platform offers a WYSIWYG editor, making it easy for non-technical users to create and edit content.

Another essential feature of Salesforce Knowledge is its integration with other Salesforce products, such as Salesforce Service Cloud and Salesforce Communities. This enables users to provide a seamless customer experience across multiple channels, such as email, chat, and social media, and resolve customer issues more efficiently.

Price

The pricing for Salesforce plans varies depending on the features and number of users, but the add-on for Salesforce Knowledge starts at $75 per user per month.

Key Features

• Content creation and management
• Integration with other Salesforce products
• Customization options
• Advanced analytics and reporting
• Self-service portals for customers
• Multilingual support
• Approval workflows

Document360

Document360 is a knowledge management system that helps businesses create, organize, and publish content for internal and external use. The platform is designed to improve customer self-service and reduce support tickets by providing a user-friendly and intuitive knowledge base.

One of the critical features of Document360 is its content creation and management capabilities. The platform offers a WYSIWYG editor, allowing users to create and publish articles, videos, images, and other content types. Users can also organize their content into categories and subcategories for easy navigation and searchability.

Another essential feature of Document360 is its customization options. Users can customize the look and feel of their knowledge base with logos, colors, themes, and branding to reflect their organization’s brand and style. The platform also provides role-based permissions, enabling businesses to control access to content and limit the ability to make changes.

Price

Plans start at $49/month (billed annually) for up to 5 users; custom pricing is available for larger teams and enterprise features.

Key Features

• Multilingual support
• SEO optimization
• Integrations with popular tools such as Slack, Zendesk, and more
• Customer feedback tools
• Mobile app for iOS and Android

Freshdesk

Freshdesk is a cloud-based customer support software that helps businesses manage customer inquiries, issues, and complaints. The software offers a range of features to help companies to streamline their support operations, including ticket management, automation, collaboration tools, and reporting and analytics.

One of the critical features of Freshdesk is its ticket management system, which allows businesses to receive, track, and manage customer inquiries and support requests across multiple channels. The software offers automation capabilities to help reduce response times and improve efficiency and collaboration tools to help teams work together to resolve issues.

Another essential feature of Freshdesk is its multichannel support capabilities. Businesses can manage support requests via email, phone, social media, chat, and more from a single platform. The software also offers self-service options such as a knowledge base and community forums to help customers find answers to common questions.

Price

Plans start at $15/agent/month (billed annually) for the Sprout plan. Custom pricing available for larger teams and enterprise features

Key Features

• Ticket management system
• Multichannel support capabilities
• Self-service options such as an internal knowledge base and community forums
• Automation capabilities
• Collaboration tools
• Advanced analytics and reporting features
• Integrations with other popular business tools

Guru

Guru is a knowledge management software that helps teams share information and collaborate more effectively. The software offers a range of features to help businesses capture, organize, and share knowledge across the organization.

One of the critical features of Guru is its ability to integrate with other business tools, such as Slack, Salesforce, and Zendesk. This integration allows teams to access knowledge directly from their workflow without switching between different applications.

Another essential feature of Guru is its AI-powered knowledge verification system, which ensures that the information being shared is accurate and up-to-date. The system also allows users to suggest updates and edits to existing knowledge, which can be reviewed and approved by the appropriate team members.

Guru provides a centralized knowledge base that team members from anywhere can access. The software also offers collaboration tools such as comments and mentions, which allow team members to discuss and share knowledge in real time.

Price

Plans start at $8/seat/month/

Key Features

• self-service knowledge base accessible from anywhere
• Collaboration tools such as comments and mentions
• Advanced analytics and reporting features
• Customizable workflows and permissions
• Mobile app for on-the-go access to knowledge

Final Thought!

Best knowledge management systems can be a valuable tool for businesses of all sizes to improve collaboration and streamline workflows. With a range of features, such as a centralized knowledge base, collaboration tools, and AI-powered verification systems, these software solutions can help organizations capture, organize, and share knowledge effectively. While numerous options are available in the market, it’s essential to evaluate the specific needs of your business and choose a knowledge management tool that best fits your requirements and budget.

FAQs

What is knowledge management software?

Knowledge management software is a tool that allows businesses to capture, organize, and share knowledge within the organization. It helps employees access critical information quickly, collaborate more effectively, and improve productivity.

What are the key features of knowledge management software?

The key features of knowledge management software typically include a centralized knowledge base, collaboration tools such as commenting and mentions, AI-powered verification systems, integrations with other business tools, analytics and reporting features, and customizable workflows and permissions.

What are the benefits of using knowledge management software?

Knowledge management software can bring several benefits to businesses, including improved productivity, better collaboration between teams, reduced errors and duplication of work, better decision-making, and more efficient onboarding of new employees.

What are some popular knowledge management software options?

Some popular knowledge management software options include Confluence, SharePoint, Bloomfire, ProProfs Knowledge Base, Zendesk Guide, Salesforce Knowledge, and Guru.

How do I choose the right knowledge management software for my business?

To choose the right knowledge management software for your business, it’s essential to consider factors such as your specific business needs, budget, and the features and integrations offered by different software options. It’s also good to read reviews and compare pricing and features before deciding.