9 Best Field Service Management Software of 2023 (Ranked)

Finding the right field service management software for your business can be challenging. With so many options available, how do you know the best fit?

The answer lies in our list of the 9 Best Field Service Management Software of 2023 (Ranked). We’ve researched and tested each platform to provide an up-to-date, comprehensive ranking of the top software solutions.

From customer management to asset tracking and beyond, our list covers all bases regarding field service software. Keep reading to learn more about each solution’s features and functions – as well as their pros and cons – so you can make an informed decision about the right service management software.

What Is The Field Service Management Software?

Field service management software is an all-in-one platform that helps businesses manage and optimize their field operations. It provides comprehensive solutions for managing customer service, scheduling and dispatching technicians, tracking time and assets, generating invoices, analyzing data, and more. These solutions are often cloud-based so that you can access them anytime.

The Best Field Service Management Software of 2023 (Ranked) are:

1. Salesforce Field Service Lightning
2. Oracle Field Service Cloud
3. Astea Alliance Enterprise
4. Jobber
5. Synchroteam
6. Visual Planning
7. Verizon Connect
8. KickServ
9. RazorSync

Salesforce Field Service Lightning

Salesforce Field Service Lightning is a comprehensive cloud-based platform that helps businesses manage their mobile workforce. It allows users to automate appointment scheduling, manage work orders, and gain complete visibility into all field service operations.

The platform’s intelligent schedule optimization tools assign jobs to the appropriate resources based on various criteria such as location, skillset, time window, and more. Additionally, the software offers equipment and personnel tracking capabilities, allowing users to access real-time reports and monitor SLA compliance on-site. With this intuitive field service management software, businesses can streamline their operations while ensuring that customers receive the highest level of service.

Price

Plans start at $25 per user/month.

Key Features

• Automated appointment scheduling
• Work order management
• Intelligent Schedule Optimization
• Equipment and personnel tracking
• Real-time reporting and SLA compliance monitoring
• Customizable dashboards and reports

Oracle Field Service Cloud

Oracle Field Service Cloud is a comprehensive, best-in-class field service management software suite. It offers real-time visibility and complex data into field service operations, enabling customers to track inventory and job-related information from any device and at any time, online or offline. The SmartManage module provides detailed insights into the performance of technicians in the field, enabling customers to optimize processes for higher productivity and more efficient operations.

The SmartMobility module allows technicians to update their schedules, arrival times, and route changes from any device. Oracle Field Service Cloud also provides tools to help customers improve customer service and satisfaction with notifications, reminders, post-appointment surveys, and team communication over text and online (including multi-party chats, one-to-one instant messaging, and file sharing).

Price

Plans start at $40 per user/month.

Key Features

• Real-time visibility into field service operations
• SmartManage module for performance insights
• SmartMobility module for updating schedules and route changes
• Notifications, reminders, post-appointment surveys
• Team communication over text and online

Astea Alliance Enterprise

Astea Alliance Enterprise is a comprehensive field service management software that provides an end-to-end suite of tools for managing field technicians and back-office operations. The solution offers features for scheduling, dispatching, and tracking technicians, as well as parts inventory management and customer relationship management (CRM).

It also helps to streamline communication between the office and the field, enabling companies to keep customers better informed about their service requests.

Astea Alliance Enterprise’s scheduling tools help businesses manage complicated tasks like dispatch and appointment management. The Field Service Dashboard provides clear visibility of technician, team, or territory work orders.

Price

Plans are catered to suit the needs of each business.

Key Features

• Scheduling and dispatching
• Parts inventory management
• CRM
• Field service dashboard
• Communication between office and field
• Appointment and dispatch management.

Jobber

Jobber is a cloud-based field service management software designed to simplify and streamline operations for small businesses. It enables users to schedule quickly and dispatch and invoice jobs. The software also offers a range of features to manage tasks like scheduling, quoting, billing, and invoicing.

Jobber’s mobile app allows field technicians to update their status in real-time and view customer information on the go. The software also provides robust reporting and analysis tools that give businesses insights into their operations, enabling them to make data-driven decisions.

The comprehensive, intuitive platform offers real-time job status visibility with up-to-date customer communications data and job progress. Jobber also provides automated reminders and notifications to help businesses stay on top of important tasks.

The mobile optimization feature allows technicians to accept jobs, receive notifications, and track progress. Jobber can also be integrated with third-party applications such as QuickBooks, Stripe, and Square to manage invoices and payments.

Price

Plans start at $49 per user/month.

Key Features

• Quickly schedule, dispatch, and invoice jobs
• Mobile optimization for technicians
• Integration with third-party applications
• Task management and invoicing
• Quoting and billing.

Synchroteam

Synchroteam is a field service management software that helps companies streamline daily operations and manage their technicians in the field. The web-based solution offers features to schedule jobs, track job progress, and optimize routes.

It also provides automated customer communication and billing and analytics to understand the performance of technicians better. The software can be accessed from any device and be integrated with popular business tools like QuickBooks, Square, and Stripe.

It integrates with accounting systems like Xero and QuickBooks to help customers automate billing and invoicing processes. Synchroteam also offers mobile applications to enable technicians to manage their jobs and update progress on the go.

Price

Plans start at $31 per user/month.

Key Features

• Scheduling and job tracking
• Route optimization
• Integration with accounting systems
• Mobile apps for technicians
• Automated billing and info

Visual Planning

Visual Planning is a comprehensive resource management and scheduling platform that streamlines asset management. It offers features that help companies manage their operations efficiently, with minimal effort. Visual Planning allows users to efficiently create schedules for resources, employees, and projects. Its drag-and-drop interface allows users to update or modify existing programs with ease.

The software also offers robust reporting capabilities and real-time analytics to help businesses better track their operations. Visual Planning integrates with various third-party applications to extend the software’s capabilities.

Visual Planning also provides real-time workloads and performance metrics, allowing users to monitor their projects’ progress and make informed decisions quickly. It helps managers identify potential bottlenecks, overheads, and other problems before they can impact operations, ensuring businesses remain on track.

Price

Plans start at $55 per user/month.

Key Features

• Drag-and-drop interface for scheduling
• Real-time workloads and performance metrics
• Dashboard to monitor the progress of projects
• Resource management and optimization
• Forecasting tools to anticipate problems.

Verizon Connect

Verizon Connect is a cloud-based field service management software designed to help companies streamline operations, reduce costs and maximize efficiency. It offers scheduling, dispatching, job tracking, and asset management features.

With Verizon Connect, users can easily create custom job quotes and invoices.

The software also provides a comprehensive view of customer data and records, allowing users to make informed decisions quickly.

The software also supports mobile capabilities that enable technicians to update their tasks in real-time while on the go. Verizon Connect provides visibility into each job and technician’s location, making it easier to manage operations.

Price

Plans are available at customized pricing.

Key Features

• Scheduling, dispatching, and job tracking
• Asset management and optimization
• Real-time visibility into jobs and technicians
• Mobile capabilities for technicians
• Integration with third-party applications.

KickServ

KickServ is an all-in-one field service management software solution designed to help small and midsize businesses manage their day-to-day operations. It offers a comprehensive suite of features, including job management, dispatch, customer relationship management (CRM), invoicing, scheduling, mobile access, and more. Kickserv is also integrated with QuickBooks Desktop, QuickBooks Online, and Xero, so users can quickly save time on double entry and invoice customers.

Kickserv is designed to be suitable for various field services industries such as plumbers, HVAC, computer repair, electricians, handypersons, carpet cleaning, landscaping and lawn care, painting, pool maintenance, maid service, and more.

Price

Plans start at $59 per user/month.

Key Features

• Job management, dispatch, and scheduling
• Customer relationship management (CRM)
• Invoicing and payment processing
• Mobile access for technicians
• Integration with QuickBooks Desktop, QuickBooks Online, and Xero.

RazorSync

RazorSync is an all-in-one field service management software for small and midsize businesses. It offers a suite of features, including scheduling, dispatch, customer relationship management (CRM), invoicing, job tracking, inventory management, and more. RazorSync also integrates with QuickBooks Desktop and QuickBooks Online so that users can quickly save time on double entry and invoice customers.

The software also supports mobile capabilities for technicians, enabling them to update their tasks in real-time while on the go. RazorSync provides a comprehensive view of customer data and records, allowing users to make informed decisions quickly.

RazorSync’s mobile capabilities enable technicians to access information in real-time while on the go, update their tasks or add notes. It also offers automated dispatching and notifications, allowing companies to manage their operations better and more efficiently.

Price

Plans start at $40 per user/month.

Key Features

• Scheduling, dispatch, and job tracking
• Customer relationship management (CRM)
• Invoicing and payment processing
• Mobile access for technicians
• Integration with QuickBooks Desktop and QuickBooks Online.

Final Thought!

Choosing the best field service management software for your business can take time and effort. With so many options available, it’s essential to consider the features and pricing that best suit your needs. The 9 Best Field Service Management Software of 2023 (Ranked) can help you make an informed decision and find the right solution for your business.

Good luck, and happy hunting!

FAQs

What do field service technicians do?

Field service technicians provide on-site installation, repair, and maintenance services for products or equipment. They are responsible for diagnosing and repairing problems, running tests to evaluate the functionality of systems, maintaining records of repairs and replacements, and providing technical guidance to customers.

What are the benefits of project management in field service?

Best field service software helps Field Service companies to manage job costs better, track the progress of each project, and ensure customer satisfaction. It reduces paperwork and simplifies tracking projects, enabling businesses to make more informed decisions about their operations.

What should I look for in field service management solutions?

When selecting a Field Service Management Solution, look for one that provides real-time visibility into technician resources, customer data, and job details. Ensure that the solution offers automated scheduling, assignation, and tracking of jobs to improve efficiency and customer satisfaction. Additionally, ensure the answer is easy to use, mobile friendly, and offers any other features necessary for your business’s operations.

What is the field service industry?

The field service management industry includes businesses that provide on-site installation, repair, and maintenance services for products or equipment. This industry has companies such as plumbing contractors, electrical contractors, HVAC technicians, and IT professionals who go on-site to provide customer service.

What are the field service management companies?

The top Field Service Companies as of 2023 include Salesforce Field Service Lightnin, Oracle Field Service Cloud, Astea Alliance Enterprise, and Jobber.