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What is Wowchat and how does it function? Wowchat is an online chat tool that can be installed on a website to improve customer service and increase customer satisfaction and loyalty. One of its key features is automatic routing of incoming chats to the most suitable agent, enabling faster customer assistance. Users can respond to customers with pre-set replies, enhancing the speed of communication. The tool includes a Live-Chat system, providing real-time support to customers. Agents can access chat history for better communication and configure chat requests to be routed to different agents based on product type or case category. Additionally, the tool offers proactive chat functionality for online portal and website visitors. Users can establish roles and permissions, granting controlled access to chat features. Wowchat works as a collaborative team, improving communication and helping users build strong and long-lasting customer relationships.

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Wowchat Pricing Model

Free Trial , Subscription

Wowchat Screenshots

Wowchat Screenshots

Features

Visitor Targeting, Shortcut Messages, Knowledge Database, Co-Browsing, Agent Scheduling, Persistent Chat, Offline Form, Call Me Option

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberWilmington, DE - 19804
  • DeploymentSaaS/Web/Cloud
  • Official Website https://wowdesk.com/wowchat/
  • CategoryLive Chat Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.