What is Viable and how does it work? Extracting insights from customer feedback can be challenging. Product managers, UX researchers, and customer support teams spend a significant amount of time manually organizing and categorizing such data. Viable streamlines this process by utilizing GPT-3 (Generative Pre-trained Transformer 3), which is currently the most advanced language model available. By connecting your Delighted, Zendesk, Intercom, or Front account to Viable, the data can be structured within seconds. This allows you to ask any question regarding your customers’ experience with your product, such as “What are the frustrations customers have with our product?” or “Which features should we prioritize for development?” Instantly, you’ll receive an answer that closely resembles a human response, enabling you to gain a better understanding of your customers and enhance your products.
