What is the functionality of Sofi.ai and how does it operate? Sofi.ai is a Servicenow automation system that utilizes artificial intelligence to enhance self-service resolution by up to 75% in a cost-effective manner. It incorporates its unique enterprise AI technology to provide customized language model assistance, ongoing learning, and automated Servicenow actions. Additionally, it features a warm hand-off function that enables Service Agents to provide further assistance to customers when necessary. Moreover, its capability to share knowledge across Confluence and other applications enhances its effectiveness.
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