What is Skilljar and how does it function? Skilljar is a specialized solution that aims to educate, engage, and retain all individuals a business interacts with. It serves as an external learning management system (LMS) specifically designed for customer and partner education. With Skilljar, users can develop courses, create learning paths, generate revenue from training, and enhance the customer experience through valuable analytics. By utilizing Skilljar’s external LMS, businesses can effectively onboard customers and partners, transforming them into experts on their product. Skilljar’s main focus is on external education and employs industry best practices to maximize a business’s impact throughout the entire customer journey. Providing education at scale reduces the need for support calls, allowing customer success teams to concentrate on strategically increasing customer satisfaction, generating revenue, and boosting profitability. Trained customers are more likely to utilize a product, understand its value, and remain loyal. Skilljar data can be integrated with customer relationship management (CRM), marketing automation, and other customer-related platforms to provide actionable insights for enhancing customer success and business growth. By creating a community of trained and certified customers and partners, Skilljar helps transform customers into product experts and advocates. Notable companies that utilize Skilljar for product adoption and customer success include Tableau, DocuSign, Twilio, Procore, and Gong.io.
