What is the purpose of Retently and how does it function? Retently’s main goal is to assist you in enhancing your customer retention rates by allowing you to evaluate and enhance your customers’ satisfaction. With Retently, you can send a single-question survey called the Net Promoter Score survey, which asks customers, “How likely are you to recommend our company to a friend or colleague?” Customers provide a score ranging from one to ten, and based on their response, they are categorized as Promoters, Passives, or Detractors. This valuable insight can then be used to improve your customer service. Retently enables you to send this survey to different customer segments in order to obtain the most useful feedback. Additionally, all of Retently’s surveys can be customized to match the appearance of your brand, and you can also personalize the survey’s thank you page.
