What is LivePerson and how does it work? LivePerson is a live chat software that utilizes a conversation cloud to facilitate branded consumer conversations in a simple and effective manner. With LivePerson, users can create their own active chatbots that work alongside human experts to address consumer needs on a large scale. By using LivePerson, businesses can engage with consumers and manage conversations through a personalized conversation manager. Additionally, LivePerson offers conversation analysis that allows users to monitor real-time KPIs for marketing performance, sales, and customer service. The intention manager provided by LivePerson enables real-time understanding of consumer intentions for businesses, allowing them to optimize operations and evaluate the impact of utilizing the conversation cloud. Users can also create automated conversation flows using the conversation builder and streamline processes with an intuitive point-and-click interface. Furthermore, LivePerson offers features such as agent scheduling, agent database management, video chat, and visitor targeting. Online support is available to LivePerson users, and pricing is determined through a quotation-based strategy that can be discussed on the official website.
