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What is Hipporello and how does it function? Hipporello is a tool designed for Trello users that serves as a service desk. It connects users with their customers and employees from different departments, like Support, IT, and Business. By using online forms and inbound emails, Hipporello creates Trello cards. These forms act as a bridge between Hipporello’s service desk and the user’s Trello board. Users can then receive customer inquiries and respond directly through Trello. Hipporello aims to simplify the backend operations of service requests for Trello users. The forms send data to Trello boards by generating cards for each request. Agents can manage their communications from a centralized hub, creating a cohesive customer service solution that allows multiple teams to process requests within Trello. Key features include automated form handling and messages. Hipporello also provides email notifications for agent and customer replies, as well as pre-defined triggers. Additionally, it aids in user tracking by monitoring data such as country, browser, OS, open and click metrics, and more.

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Hipporello Pricing Model

Quotation Based

Hipporello Screenshots

Features

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • APINA
  • Location / Phone NumberCarmichael, California / +1 209-266-1311
  • DeploymentSaaS/Web/Cloud
  • Official Website https://www.hipporello.com/
  • CategoryService Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.