What is Helpwise and how does it function? Helpwise is a software that combines a shared inbox, help center, and live chat monitoring system to assist businesses in efficiently resolving customer queries. Through the platform, companies can streamline their communications with customers, utilizing shared inboxes for various channels such as Whatsapp, SMS, email, social media, and website widgets. This allows for easy collaboration among large teams, with the ability to tag, chat, and assign tasks to individual members. The user-friendly interface also helps businesses automatically acquire leads, monitor sales, and provide relevant support. Additionally, Helpwise offers other built-in functionalities such as key metrics tracking, seamless collaboration, and integration with external business tools. Businesses across various industries including insurance, real estate, law, logistics, SaaS, and client servicing can benefit from Helpwise’s product suite, which includes features such as Facebook team inbox, Whatsapp team inbox, forms, knowledgebase, and CSAT.

Helpwise Pricing Model

Free Trial , Freemium , Subscription , Quotation Based

Helpwise Screenshots


Visitor Targeting, Shortcut Messages, Persistent Chat, Knowledge Database, Co-Browsing, Call Me Option, Agent Scheduling, Offline Form

Technical Details

  • SupportOnline
  • Customer TypeLarge Enterprises Medium Business Small Business
  • Location / Phone NumberNewark
  • Delaware
  • DeploymentSaaS/Web/Cloud
  • Official Website
  • CategoryLive Chat Software


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David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.