Freshsales, also known as Freshworks CRM, is a cloud-based customer relationship management (CRM) tool that helps businesses enhance their revenue through sales focused on context. It allows businesses to accelerate deal closures, boost seller efficiency, simplify IT processes, streamline sales operations, generate new opportunities, and more. Some notable features of Freshsales include lead tracking, sales management, event tracking, one-click calling, personalized bulk emails, email prioritization, AI-powered chatbots, customizable web forms, page visit and visitor intent tracking, activity timeline, predictive contact scoring, deal insights, integrations with third-party platforms, dynamic forecasting, comprehensive customer view, and automated sales campaigns.

Freshsales Pricing Model

Free Trial , Freemium , Subscription


CRM Features, Quotes (Proposals), List Management, Customer Support, Marketing Automation, Referral Tracking, Project Management, Lead Scoring, Product Catalog, Call Logging, Contact Management

Technical Details

  • Support24/7 (Live rep) Business Hours Online
  • Customer TypeFreelancers Large Enterprises Medium Business Small Business
  • API
  • Location / Phone NumberSan Mateo
  • California / +1 650-513-0514
  • DeploymentSaaS/Web/Cloud Mobile - Android Mobile - iOS
  • Official Website
  • CategoryCRM Software


David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.