Rated 0 out of 5

What is Desky and how does it function? Desky is a user-friendly helpdesk ticketing solution that is both fast and cost-effective, ensuring customer satisfaction. The platform is designed to streamline support ticket processes for customers and agents, offering a transfer button that allows users to directly assign tickets to the appropriate departments and team members. With its unique user interface design, users can respond to customers more quickly and effortlessly. The live chat option is equipped with the necessary features to increase conversions and maintain brand consistency by customizing the customer helpdesk to match the brand’s visual identity. Users have the ability to personalize elements such as the logo, color scheme, content, and favicon. Desky also offers the flexibility to design the support portal by choosing the most impactful information to capture customer attention. Additionally, users can link their subdomain to the support portal, and the tool provides the functionality to automatically convert tickets into emails and vice versa with incoming emails.

0/5 (0 Reviews)

Desky Pricing Model

Pricing

Freemium , Subscription

Desky Screenshots

Desky Screenshots

Features

Help Desk Features, Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding, Ticket Management, Known Issue Management, Knowledge Base, Contract (SLA Management), Automated Routing, Alerts (Escalation), Self Service Portal, Live Chat, Social Media Integration, Surveys & Feedback, Community Forums

Technical Details

  • Support: Business Hours Online
  • Customer Type: Individuals Freelancers Medium Business Small Business
  • API: NA
  • Location / Phone Number: Mumbai
  • India
  • Deployment: SaaS/Web/Cloud
  • Official Website: https://desky.support/
  • Category: Help Desk Software

Author

Picture of David Bond

David Bond

Senior editor

David is a well-known advocate for the implementation of cloud-based solutions and automation tools for small businesses. He strongly believes that this technology solutions for small businesses and startups are the thing that provide true edge on the market. He writes primarily about project management and sales software.