What is the functionality of Botbot.AI and how does it operate? Botbot.AI is a tool for improving customer satisfaction by automating conversations. It enables businesses to communicate with their customers in their preferred language, including various Southeast Asian languages and localized dialects like Singlish and Manglish. When users send inquiries or requests, the chatbot analyzes the sentences to understand the intended meaning and also uses sentiment analysis to gauge the user’s emotions conveyed in the message.
