
Overview
What is Apptivo and how does it function? Apptivo Help Desk software is compatible with various platforms such as Mac, Windows, iOS, Android, etc. It is available as a cloud-based solution and also in the form of Software as a Service (SaaS). The software offers features such as automated routing, SLA or contract management, knowledge base management, and ticket management. It also provides data level access restrictions and email templates. The software is highly customizable, allowing users to create custom views, edit fields, and share sections across apps. Apptivo Help Desk software helps in resolving tickets quickly and consistently. Additionally, you can set up strategies to automatically convert customer emails into tickets to ensure no tickets are overlooked.
Expert review of Apptivo
Apptivo Review
Apptivo is a comprehensive suite of business applications designed to streamline and automate various aspects of your organization. With its wide range of features, Apptivo aims to simplify business operations, enhance collaboration, and improve overall productivity. In this review, we will explore the key features, use cases, pros, and cons of Apptivo, providing you with a comprehensive understanding of its capabilities.
Key Takeaways
- Apptivo offers a comprehensive suite of business applications to streamline and automate various aspects of your organization.
- The platform provides a wide range of features including CRM, project management, invoicing, supply chain management, and more.
- Apptivo allows for seamless integration with popular third-party applications, enhancing its functionality and flexibility.
- The platform is highly customizable, enabling businesses to tailor the software to their unique requirements.
- Apptivo offers affordable pricing plans, making it accessible to businesses of all sizes.
Table of Features
| Features | Description |
|---|---|
| Customer Relationship Management (CRM) | Manage customer interactions, track leads, and streamline sales processes. |
| Project Management | Plan, execute, and track projects, assign tasks, and collaborate with team members. |
| Invoicing | Create and send professional invoices, manage payments, and track financial data. |
| Supply Chain Management | Streamline the procurement process, track inventory, and manage vendor relationships. |
| Human Resources | Manage employee information, track attendance, and streamline HR processes. |
| Time Tracking | Track billable hours, monitor project progress, and generate accurate timesheets. |
| Sales Force Automation | Automate sales processes, manage sales pipelines, and track sales performance. |
| Marketing Automation | Create and execute targeted marketing campaigns, track campaign effectiveness, and generate leads. |
| Help Desk | Provide efficient customer support, track tickets, and manage customer inquiries. |
| Field Service | Manage field service operations, track service requests, and optimize service delivery. |
| Financials | Track and manage financial transactions, generate financial reports, and streamline accounting processes. |
| E-commerce | Create and manage online stores, track orders, and manage customer data. |
Use Cases
- Small and Medium-sized Businesses (SMBs): Apptivo is an ideal solution for SMBs looking to streamline their operations without breaking the bank. The platform offers a range of affordable pricing plans, making it accessible to businesses of all sizes. SMBs can benefit from features such as CRM, project management, invoicing, and supply chain management to enhance their efficiency and productivity.
- Sales and Marketing Teams: Apptivo's CRM and marketing automation features are particularly useful for sales and marketing teams. The CRM module enables users to manage customer interactions, track leads, and streamline sales processes. The marketing automation functionality allows for the creation and execution of targeted marketing campaigns, tracking campaign effectiveness, and generating leads.
- Service-based Industries: Apptivo's help desk and field service modules are valuable for service-based industries. The help desk module enables efficient customer support, ticket tracking, and managing customer inquiries. The field service module facilitates the management of field service operations, tracking service requests, and optimizing service delivery.
- E-commerce Businesses: Apptivo's e-commerce module provides a comprehensive solution for online store management. Users can create and manage online stores, track orders, and manage customer data. The integration with other Apptivo modules such as CRM and financials ensures a seamless flow of data across various business functions.
Pros
- Comprehensive Suite: Apptivo offers a wide range of applications, covering various aspects of business operations. From CRM to project management, invoicing to supply chain management, the platform provides a comprehensive solution for businesses.
- Customizability: Apptivo allows for extensive customization, enabling businesses to tailor the software to their unique requirements. Users can create custom fields, workflows, and reports, ensuring the platform aligns perfectly with their business processes.
- Integration Capabilities: Apptivo seamlessly integrates with popular third-party applications such as G Suite, Office 365, QuickBooks, and more. This integration enhances the functionality and flexibility of the platform, allowing businesses to leverage their existing tools.
- User-Friendly Interface: Apptivo boasts an intuitive and user-friendly interface, making it easy for users to navigate and utilize its features. The platform's clean design and well-organized menus ensure a smooth user experience.
- Affordable Pricing: Apptivo offers affordable pricing plans, making it accessible to businesses of all sizes. The tiered pricing structure allows businesses to choose a plan that best suits their needs and budget.
Cons
- Learning Curve: Due to the extensive range of features and customization options, Apptivo may have a slight learning curve for new users. However, the platform provides comprehensive documentation and support resources to assist users in getting up to speed.
- Limited Reporting Capabilities: While Apptivo provides basic reporting functionalities, some users may find the reporting capabilities to be somewhat limited. Advanced reporting options or the ability to create custom reports would be a valuable addition to the platform.
- Mobile App Limitations: The mobile app version of Apptivo, while functional, may not offer the same level of features and functionalities as the web-based platform. This limitation may affect users who heavily rely on mobile access.
Recommendation
Apptivo is a feature-rich and customizable suite of applications that can greatly benefit businesses of all sizes. Its comprehensive range of features, affordable pricing plans, and seamless integration capabilities make it an attractive choice for streamlining and automating various business functions. While there may be a slight learning curve and some limitations in reporting and mobile app functionalities, the overall value and versatility of Apptivo make it a recommended solution for organizations looking to enhance their productivity and efficiency.
Apptivo pricing model
Free Trial , Subscription , Quotation Based


Screenshots


Features
- CRM Features
- Quotes (Proposals)
- List Management
- Customer Support
- Marketing Automation
- Referral Tracking
- Project Management
- Lead Scoring
- Product Catalog
- Call Logging
- Contact Management
Technical details
- Support: 24/7 (Live rep) Online
- Customer Type: Freelancers Large Enterprises Medium Business Small Business
- API
- Location / Phone Number: Fremont, California / +1 855-345-2777
- Deployment: SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
- Official Website: https://www.apptivo.com/solutions/help-desk/
- Category: CRM Software
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