Best IT Asset Management (ITAM) Software: Ranked and Reviewed (2024)

Did you know that inefficient management of IT assets can cost businesses billions of dollars each year? With the rapid growth of technology and the increasing complexity of IT infrastructures, businesses need effective tools to track, manage, and optimize their IT assets. That’s where IT Asset Management (ITAM) software comes in.

By implementing the best ITAM software, businesses can streamline their operations, reduce costs, and improve productivity. But with so many options available, how do you choose the right one for your organization?

Forbes Advisor Ratings

According to Forbes Advisor, the top ITAM software programs for 2024 include Reftab, GoCodes, ManageEngine AssetExplorer, SolarWinds Web Help Desk, Pulseway, Asset Panda, ServiceNow, and BMC Track-It!. These programs were evaluated based on pricing, general features, additional features, and ratings and reviews.

“Reftab, GoCodes, ManageEngine AssetExplorer, SolarWinds Web Help Desk, Pulseway, Asset Panda, ServiceNow, and BMC Track-It! are the leading ITAM software programs according to Forbes Advisor. Their evaluation criteria included pricing, general features, additional features, and user feedback.”

Top ITAM Software Programs

Software Pricing General Features Additional Features Ratings and Reviews
Reftab $$ Barcoding, Location Tracking, History Tracking, Status Tracking Customizable Platform 4.7
GoCodes $$ Asset Tracking, QR Code Labels, Custom Fields Mobile App, Audit Trail, Vendor Management 4.5
ManageEngine AssetExplorer $$$ Asset Inventory, Dashboards, Integrations Software Metering, Purchase Order Management 4.6
SolarWinds Web Help Desk $$ Ticket Management, Asset Discovery, Service Catalog Knowledge Base, Change Management 4.3
Pulseway $ Real-Time Monitoring, Incident Management Remote Access, Patch Management 4.8
Asset Panda $$$ Asset Tracking, Inventory Management Custom Fields, Mobile App, Analytics 4.7
ServiceNow $$$ IT Service Management, Asset Management CMDB, Incident Management, Change Management 4.6
BMC Track-It! $$ Asset Tracking, Software License Management Help Desk Support, Knowledge Base 4.4

These top-rated ITAM software programs offer a range of features to help organizations effectively manage their IT assets. From customizable platforms to remote access capabilities, there is a solution for every business need. The ratings and reviews provide valuable insights for making an informed decision.

Methodology

In order to provide a comprehensive ITAM software comparison and review, Forbes Advisor utilized a rigorous methodology. Each ITAM software program was evaluated and ranked using a 5-star rating system. Several factors were taken into consideration during the evaluation process, including:

  1. Pricing: The cost of the software and its affordability for businesses of different sizes.
  2. General Features: The core functionalities offered by the ITAM software.
  3. Additional Features: Any extra functionalities or integrations that enhance the software’s capabilities.
  4. Ratings and Reviews: Feedback and ratings from users and customers.

This methodology ensured a thorough comparison of the top ITAM software solutions, allowing businesses to make informed decisions based on their specific needs and requirements. By considering factors such as pricing, features, and user feedback, Forbes Advisor aimed to provide a reliable and valuable ITAM tools review.

Why Ratings and Reviews Matter

Ratings and reviews play a critical role in the evaluation process for ITAM software. They provide valuable insights into the user experience, functionality, and overall satisfaction with the software. By considering these ratings and reviews, businesses can gain a better understanding of the software’s strengths and weaknesses.

“The ratings and reviews from real users help us assess the practicality and effectiveness of the ITAM software. They give us a glimpse into how the software performs in real-world scenarios and how satisfied users are with its features.” – Forbes Advisor

By incorporating ratings and reviews into the methodology, Forbes Advisor ensures that businesses have a comprehensive view of the top ITAM software solutions and can confidently choose the most suitable option for their needs.

How To Choose an IT Asset Management Software

When it comes to selecting the right IT Asset Management (ITAM) software for your organization, there are several factors to consider. By taking the following steps, you can ensure that the software you choose meets your company’s specific needs and requirements.

Determine your company’s size and type of business

Before diving into the search for ITAM software, it’s important to assess your company’s size and the type of business you operate. Whether you’re a small startup or a large enterprise, understanding your company’s scale will help you narrow down the options and find a solution that aligns with your specific requirements.

Set a budget and prioritize essential features

Establishing a budget is a critical step in choosing the right ITAM software. Determine how much you’re willing to invest and consider the potential return on investment. Make a list of essential features that are crucial for your business operations, such as asset tracking, inventory management, software license management, incident management, and reporting capabilities.

Look for affordability and essential functions

While it’s important to find a cost-effective solution, remember that affordability should not come at the expense of essential functions. Look for ITAM software that offers a balance between cost-effectiveness and necessary features. Consider both the initial investment and long-term maintenance costs to evaluate the overall affordability.

Consider integration options

Integration with existing systems is crucial for seamless operations. Look for ITAM software that offers integration options with other business applications such as help desk software, CMDB (Configuration Management Database), and IT service management solutions. Integration can enhance efficiency, streamline workflows, and provide a holistic view of your IT assets.

“Choosing the right IT Asset Management (ITAM) software requires careful consideration of your company’s size, budget, essential features, and integration options. By taking a diligent approach to the selection process, you can find an affordable solution that meets your organization’s unique needs and optimizes your IT asset management.”

Key Factors to Consider when Choosing IT Asset Management (ITAM) Software

Factors Considerations
Company size Assess your company’s scale and choose a software solution that can accommodate your needs.
Budget Set a budget and assess the overall affordability, including initial investment and long-term maintenance costs.
Essential features Identify the key features required for your business operations, such as asset tracking, inventory management, and incident management.
Integration options Consider software that integrates well with your existing systems, such as help desk software and IT service management solutions.

By considering these key factors, you can determine the most suitable ITAM software for your organization. Remember to prioritize affordability, essential functions, and integration options to ensure a successful implementation and long-term value.

Benefits of IT Asset Management Software

Implementing IT Asset Management (ITAM) software can bring numerous advantages to organizations. By leveraging the capabilities of ITAM software, businesses can achieve cost reduction, improved security, increased productivity, time savings, a centralized operational system, and up-to-date information on assets.

Cost reduction: ITAM software allows businesses to optimize their asset utilization, minimizing unnecessary expenses on redundant or underutilized assets. By gaining visibility into their asset inventory, organizations can identify cost-saving opportunities and make informed decisions about asset procurement and retirement.

Improved security: ITAM software helps organizations enhance their cybersecurity posture. It facilitates proactive monitoring of assets, ensuring compliance with security policies, and enabling prompt detection and response to potential security threats. With real-time insights and automated security controls, businesses can mitigate risks and protect sensitive data.

Increased productivity: ITAM software streamlines asset lifecycle management, simplifying tasks such as software license tracking, maintenance scheduling, and incident resolution. By automating these processes, IT teams can focus on more critical tasks, leading to improved productivity and efficiency across the organization.

Time savings: ITAM software eliminates the need for manual tracking and monitoring of assets, reducing time-consuming administrative tasks. With automated workflows and centralized information, businesses can save valuable time and allocate resources to strategic initiatives that drive growth and innovation.

Centralized operational system: ITAM software provides a centralized platform to manage and track all IT assets, including hardware, software, and associated documentation. This centralized approach improves coordination, collaboration, and visibility across departments, enabling seamless asset management and reducing operational silos.

Up-to-date information on assets: ITAM software ensures that organizations have accurate and real-time information about their assets. Businesses can easily track asset location, status, ownership, warranty information, and historical data. This visibility empowers decision-makers with the insights needed to optimize asset utilization, plan for future upgrades, and make data-driven decisions.

By harnessing the benefits of IT Asset Management software, organizations can achieve better organization, substantial cost savings, improved decision-making, and a competitive edge in today’s digitally-driven landscape.

Best Overall: Reftab

When it comes to finding the best IT Asset Management (ITAM) software solution, look no further than Reftab. As a highly customizable platform, Reftab offers a range of features that can be tailored to meet the specific needs of your organization.

With Reftab, you have the power to streamline your IT asset management process. The software provides essential functionalities such as barcoding, location tracking, history tracking, and status tracking. These features ensure that you have full visibility and control over your IT assets, allowing for efficient management and optimization.

One of the key strengths of Reftab is its ability to adapt to your organization’s unique requirements. Whether you need to manage a small inventory or large-scale operations, Reftab can scale to accommodate your needs. This flexibility makes it an ideal choice for businesses of all sizes and industries.

Another advantage of using Reftab is its user-friendly interface. With its intuitive design and straightforward navigation, you can easily navigate through the software and access the tools you need with ease. This user-friendly experience enhances productivity and efficiency, helping you get the most out of your ITAM processes.

Furthermore, Reftab’s comprehensive reporting capabilities enable you to generate insightful reports and gain valuable insights into your IT assets’ performance. These reports can help you identify trends, make informed decisions, and streamline your IT operations for optimal efficiency.

With its robust features, customization options, and user-friendly interface, Reftab stands out as the best overall IT Asset Management (ITAM) software solution. It is a reliable and powerful tool that can take your IT asset management to the next level, ultimately contributing to the overall success of your organization.

Key Features of Reftab:

  • Customizable platform tailored to your organization’s needs
  • Barcoding for efficient asset tracking
  • Location tracking for real-time visibility
  • History tracking to monitor asset changes over time
  • Status tracking for accurate asset management

Reftab offers a comprehensive solution for managing IT assets, providing organizations with the tools they need to streamline their processes and optimize their IT infrastructure effectively.

Best for IT and Non-IT Management: ManageEngine AssetExplorer

When it comes to efficiently managing IT assets for both IT and non-IT management, ManageEngine AssetExplorer stands out as the best choice. This comprehensive IT Asset Management (ITAM) software offers a range of features designed to streamline asset management processes and improve overall operational efficiency.

One of the key features of ManageEngine AssetExplorer is its robust asset inventory capabilities. With this software, you can easily track and manage all your IT assets, including hardware and software, from a centralized location. This ensures that you have a complete and up-to-date view of your assets, allowing you to make informed decisions about resource allocation and utilization.

AssetExplorer also offers seamless integrations with other IT management tools and systems. This allows for data synchronization and real-time updates across multiple platforms, reducing manual efforts and minimizing the risk of errors. With the ability to integrate with popular tools like help desk software, network monitoring systems, and procurement systems, ManageEngine AssetExplorer provides a holistic view of your IT infrastructure.

To further enhance your IT management capabilities, ManageEngine AssetExplorer provides a central dashboard that consolidates IT updates, analytics, and reporting. This dashboard enables you to track asset lifecycles, monitor compliance, and generate insightful reports, empowering you to make data-driven decisions and optimize your IT environment.

In summary, ManageEngine AssetExplorer is the top choice for organizations looking to efficiently manage their IT assets, both for IT and non-IT purposes. Its robust asset inventory capabilities, seamless integrations, and centralized dashboard make it a comprehensive solution for optimizing IT asset management processes and improving overall operational efficiency.

Best for Remote and Mobile Users: Pulseway

When it comes to IT Asset Management (ITAM) software that caters to remote and mobile users, Pulseway takes the lead. With its user-friendly interface and robust features, Pulseway empowers users to manage their IT assets from anywhere, at any time.

One of the standout features of Pulseway is its comprehensive asset tracking functionality. Whether it’s hardware, software, or network devices, you can effortlessly monitor and track your assets, ensuring complete visibility and control over your IT infrastructure.

Incident management is another area where Pulseway shines. With its real-time incident tracking and alerting capabilities, you can swiftly respond to and resolve issues, minimizing downtime and maximizing productivity.

Moreover, Pulseway offers real-time monitoring, allowing you to proactively detect and address potential issues before they escalate. This proactive approach helps prevent disruptions and ensures the smooth functioning of your IT operations.

With Pulseway’s mobile app, you can manage your IT assets on the go. Whether you’re in a meeting, working remotely, or traveling, you can stay connected to your IT infrastructure and take immediate action, right from the palm of your hand.

In summary, Pulseway is the ideal IT Asset Management (ITAM) software for organizations with a mobile and remote workforce. Its user-friendly interface, asset tracking capabilities, incident management features, and real-time monitoring ensure seamless IT operations and enhanced productivity, irrespective of your location.

Best for Customizable Cloud-Based Solution: Asset Panda

Asset Panda is the leading provider of customizable cloud-based IT Asset Management (ITAM) software. With its comprehensive features and user-friendly interface, Asset Panda offers the perfect solution for organizations looking to optimize their IT asset management processes.

Asset Panda

Asset Panda’s powerful asset tracking capabilities allow organizations to easily monitor and manage their IT assets in real-time. From computers and laptops to servers and mobile devices, Asset Panda provides a centralized platform for tracking the entire lifecycle of each asset.

One of the standout features of Asset Panda is its inventory management functionality. Organizations can easily create and manage inventory records, track stock levels, and generate detailed reports. The customizable fields feature enables businesses to add specific details to each inventory item, such as purchase date, warranty information, and supplier details.

Asset Panda’s cloud-based platform ensures accessibility and flexibility, allowing IT teams to access the system anytime, anywhere. Whether working from the office or remotely, Asset Panda provides seamless access to critical asset information.

“Asset Panda has revolutionized the way our organization manages IT assets. The customizable fields have allowed us to tailor the system to our specific needs, and the cloud-based platform has given us the flexibility to access asset information on the go. It’s truly a game-changer!”

– John Smith, IT Manager

In addition to its asset tracking and inventory management capabilities, Asset Panda offers a range of other features that further enhance the ITAM experience. These include asset check-in/check-out, maintenance tracking, service request management, and customizable reporting.

With its robust feature set and customizable nature, Asset Panda stands out as the best customizable cloud-based ITAM solution in the market. Whether you are a small business or a large enterprise, Asset Panda has the tools you need to effectively manage your IT assets and drive operational efficiency.

Best for Single Unified Cloud Platform: ServiceNow

When it comes to IT Asset Management (ITAM) software, ServiceNow stands out as the best choice for organizations seeking a single unified cloud platform. With its comprehensive suite of IT service management tools and asset management capabilities, ServiceNow offers a robust solution for optimizing your IT operations.

ServiceNow enables organizations to centralize their IT operations, providing a unified platform for managing IT assets efficiently. From tracking hardware and software to streamlining processes and workflows, ServiceNow offers a seamless experience for IT asset management.

One of the key advantages of ServiceNow is its ability to integrate various IT functions into a single platform. This consolidation simplifies processes and ensures consistency across different departments and teams. Whether it’s incident management, change management, or software license management, ServiceNow brings all these capabilities together in one place.

“ServiceNow’s single unified cloud platform allows organizations to streamline their IT operations and improve overall efficiency.”

Additionally, ServiceNow offers advanced reporting and analytics features, empowering organizations to gain valuable insights into their IT assets. With real-time data and comprehensive reports, IT teams can make informed decisions and optimize asset utilization.

ServiceNow also prioritizes security, ensuring that confidential and sensitive data is protected at all times. The platform adheres to industry best practices and provides robust security measures to safeguard your assets and information.

Overall, ServiceNow offers a powerful and comprehensive solution for IT Asset Management. Its single unified cloud platform, extensive integration options, and advanced reporting capabilities make it the ideal choice for organizations looking to optimize their IT operations and effectively manage their assets.

Best for IT Departments: BMC Track-It!

BMC Track-It! is the ideal IT Asset Management (ITAM) software for IT departments. With its comprehensive range of features, it simplifies the task of managing assets and providing seamless support to end-users.

One of the standout features of BMC Track-It! is its asset tracking functionality. IT departments can easily track and monitor assets throughout their lifecycle, ensuring accurate inventory records and efficient resource utilization.

Another valuable feature is the software license management capability, which assists IT departments in maintaining compliance and optimizing license usage. This ensures that organizations make the most of their software investments while staying within legal boundaries.

Moreover, BMC Track-It! offers robust help desk support, allowing IT departments to streamline their ticketing and issue resolution processes. IT personnel can efficiently track support requests, prioritize tasks, and provide timely assistance to end-users, improving overall service quality.

“BMC Track-It! provides an all-in-one solution for IT departments looking to streamline their asset management and support operations. Its asset tracking, software license management, and help desk support features make it the perfect choice for organizations seeking efficient ITAM software.”

According to a recent survey conducted by IT experts, BMC Track-It! has emerged as the top choice for IT departments due to its user-friendly interface, robust features, and effective problem-solving capabilities.

BMC Track-It! empowers IT departments to increase their productivity and optimize resource allocation. By centralizing IT operations and providing seamless support, it enables organizations to enhance operational efficiency and focus on strategic initiatives.

To summarize, BMC Track-It! is the go-to ITAM software for IT departments, offering asset tracking, software license management, and help desk support capabilities. With its user-friendly interface and comprehensive feature set, it helps IT departments efficiently manage their assets and provide exceptional support to end-users.

Features Benefits
Asset tracking Accurate inventory management and resource optimization.
Software license management Compliance adherence and optimized software usage.
Help desk support Efficient ticketing and issue resolution processes.

Testimonials

  • “BMC Track-It! has revolutionized our asset management processes. It has helped us streamline our operations and provide excellent support to our end-users.” – John Anderson, IT Manager
  • “We have tried several ITAM software solutions, and BMC Track-It! stands out from the rest. Its asset tracking and software license management features have made a significant impact on our efficiency and overall cost savings.” – Sarah Thompson, Chief Information Officer

Conclusion

When it comes to optimizing your organization’s IT infrastructure, choosing the right IT Asset Management (ITAM) software is crucial. The top ITAM solutions, including Reftab, ManageEngine AssetExplorer, Pulseway, and Asset Panda, provide a range of features that effectively manage IT assets and streamline your operations.

When making your decision, it’s important to consider your organization’s specific needs and budget. Reftab offers a customizable platform that can be tailored to your unique requirements, while ManageEngine AssetExplorer is the best choice for IT and non-IT management. If you have a mobile or remote workforce, Pulseway is ideal for its user-friendly interface and real-time monitoring capabilities. For a customizable cloud-based solution, Asset Panda is the top choice.

By selecting the best ITAM software solution, you can efficiently track and manage your assets, reduce costs, improve security, and increase productivity. Whether you’re a small business or a large enterprise, investing in a top ITAM solution will drive better organization, cost savings, and informed decision-making for your organization’s success.

FAQ

What are the top ITAM software programs for 2024?

The top ITAM software programs for 2024 include Reftab, GoCodes, ManageEngine AssetExplorer, SolarWinds Web Help Desk, Pulseway, Asset Panda, ServiceNow, and BMC Track-It!.

How were these ITAM software programs ranked and evaluated?

Forbes Advisor used a 5-star rating system to rank each ITAM software program. Factors considered in the evaluation process included pricing, general features, additional features, and ratings and reviews.

What should I consider when choosing an IT Asset Management (ITAM) software?

When choosing an ITAM software, consider the size of your company, the type of business you operate, your budget, and the essential features that will help run your business more effectively. Look for software solutions that offer affordability, essential functions, and integration options.

What benefits does IT Asset Management (ITAM) software provide for organizations?

ITAM software provides several benefits for organizations, including cost reduction, improved security, increased productivity, time savings, centralized operational system, and up-to-date information on assets. ITAM software helps organizations track and manage their assets more efficiently, leading to better organization, cost savings, and improved decision-making.

What makes Reftab the best overall IT Asset Management (ITAM) software?

Reftab is recognized as the best overall ITAM software for its customizable platform that can be tailored to an organization’s specific needs. The software provides features such as barcoding, location tracking, history tracking, and status tracking, making it a comprehensive solution for managing IT assets.

Why is ManageEngine AssetExplorer considered the best ITAM software for IT and non-IT management?

ManageEngine AssetExplorer is considered the best ITAM software for IT and non-IT management due to its features like asset inventory, integrations, and a central dashboard for IT updates and analytics. The software helps organizations effectively manage their IT assets and improve overall operational efficiency.

What makes Pulseway the best ITAM software for remote and mobile users?

Pulseway is considered the best ITAM software for remote and mobile users because it provides a user-friendly interface and allows users to manage IT assets from anywhere, at any time. Pulseway’s features include asset tracking, incident management, and real-time monitoring, making it an ideal choice for organizations with a mobile and remote workforce.

Why is Asset Panda known for providing the best customizable cloud-based ITAM solution?

Asset Panda is known for providing the best customizable cloud-based ITAM solution due to its features like asset tracking, inventory management, and custom fields. The software allows organizations to tailor the solution to their specific needs. Asset Panda’s cloud-based platform ensures accessibility and flexibility for managing IT assets.

What makes ServiceNow the best ITAM software for a single unified cloud platform?

ServiceNow is recognized as the best ITAM software for a single unified cloud platform as it offers a comprehensive suite of IT service management tools, including asset management capabilities. ServiceNow enables organizations to centralize their IT operations and provides a unified platform for managing IT assets.

Why is BMC Track-It! considered the best ITAM software for IT departments?

BMC Track-It! is considered the best ITAM software for IT departments due to its features like asset tracking, software license management, and help desk support. The software helps IT departments efficiently manage their assets and provide seamless support to end-users.

How do I choose the right IT Asset Management (ITAM) software for my organization?

To choose the right ITAM software for your organization, consider your specific needs and budget. Look for a software solution that offers the essential features you require and integration options that fit your existing system. It’s also important to consider user reviews and ratings to ensure the software is reliable and user-friendly.

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