Contact management is the key to success in today’s connected world. With a secure and organized system for managing your contacts, important relationships can be cohesive and smooth. Whether you’re a business owner, freelancer, or just an individual who needs to keep track of multiple contacts, having access to high-quality and top contact management software is essential in staying on top of those connections. So in this article, we will look at some of the most promising solutions available.
Why use contact manager software?
Contact manager software can organize, store, and track contacts in a centralized database. The best contact management software allows for easy storage and organization of contact information, seamless communication between parties, and efficient follow-up tracking for ongoing projects.
9+ Best Contact Management Software of 2023 (ranked)
1. Zoho CRM:
Zoho CRM is a cloud-based contact management software designed to help businesses of all sizes manage sales, marketing, customer service, and inventory.
Key Features of Zoho CRM:
- Lead scoring & profiling
- Automated workflow management
- Real-time customer insights
- Collaboration & reporting support
- Customization & integration options
- Task management & activity tracking
- Automated marketing campaigns
- Reporting & analytics tools
- Sales forecasting & pipeline management
- Secure customer data storage & access control.
Pricing of Zoho CRM:
- Standard: $12/month per user
- Professional: $20/month per user
- Enterprise: $35/month per user
2. Pipedrive:
Pipedrive is an intuitive sales CRM solution designed to help businesses of all sizes manage their contact data, track customer interactions, and close more deals.
Key Features of Pipedrive:
- Automated Lead Capture
- Customizable Sales Pipeline
- Visual Deal Tracking
- Real-time Activity Feed
- Lead Scoring and Contact Profiles
- Sales Insights and Performance Analytics
- Integrations with Third-Party Apps
- Predictive Automation
- Advanced Reporting and Filtering
- Contact Management Tools
- Lead Management
Pricing of Pipedrive:
- Essentials: $12.50/month per user
- Advanced: $24.90/month per user
- Professional: $49.90/month per user
3. Microsoft Dynamics 365:
Microsoft Dynamics 365 is a comprehensive suite of cloud-based CRM solutions designed to help businesses of all sizes manage their customer relationships and market products and streamline operations.
Key Features of Microsoft Dynamics 365:
- Automated Contact Capture & Update
- Lead & Opportunity Management
- Email & Social Media Integration
- Seamless Reporting & Analytics
- Robust Customization & Integration
- Advanced Relationship Tracking
- Scalable Cloud Platform
- Comprehensive Security Measures
- Activity Tracking & Scheduling
- Advanced Mobile Functionality
Pricing of Microsoft Dynamics 365:
- Business Essentials: $50/user/month
- Business Central: $100/user/month
- Enterprise Edition: $180/user/month
4. Insightly:
Insightly is a cloud-based contact management software designed to help businesses of all sizes manage sales, marketing, customer service, and inventory.
Key Features of Insightly:
- Task and Project Management
- CRM
- Lead Scoring and Priority Ranking
- Pipeline Management
- Email Integration
- Reporting & Dashboards
- Customized User Permissions
- Automated Workflows & Triggers
- Mobile Access for On-the-Go Productivity
- Integration with Third-Party Applications and APIs.
Pricing of Insightly:
- Basic Plan: $12/user/month
- Plus Plan: $29/user/month
- Professional Plan: $49/user/month
5. Salesforce CRM:
Salesforce CRM is a cloud-based contact management solution designed to help businesses of all sizes manage sales, marketing, customer service, and inventory.
Key Features of Salesforce CRM:
- Lead Management
- Customer Service
- Sales Automation
- Contact Management
- Analytics & Reporting
- Mobile Accessibility
- Customizable Dashboards
- Social Media Integration
- Project Management
- Automated Workflows & Approvals
Pricing of Salesforce CRM:
- Essentials Plan: $25/user/month
- Professional Plan: $75/user/month
- Enterprise Plan: $150/user/month
6. HubSpot CRM:
HubSpot CRM is a cloud-based contact management software designed to help businesses of all sizes manage sales, marketing, customer service, and inventory.
Key Features of HubSpot CRM:
- Contact Management
- Customized Dashboards and Reports
- Comprehensive Contact Profiles
- Automated Email Sequences & Reminders
- Bulk Actions & Automation
- Task Management and Scheduling
- Sales Funnel Tracking
- Customizable Sales Pipelines
- Collaboration Tools
- Integrations with Third-Party Apps
Pricing of HubSpot CRM:
- Free Plan: Free
- Starter Plan: $50/user/month
- Professional Plan: $400/user/month.
7. Agile CRM:
This is an all-in-one CRM solution for small and medium businesses. Agile CRM enables users to manage customers, sales teams, and marketing through one platform.
Key features of Agile CRM:
- Automate sales tasks
- Track leads and customers
- Measure customer engagement
- Manage marketing campaigns
- Create custom web forms
- Handle customer support
- Automate emails and notifications
- Integrate with third-party tools
- Access built-in reports and dashboards
- Manage contacts, deals, and tasks in one place.
Pricing of Agile CRM:
- Sprout plan starts at $9/month
- Blossom plan starts at $29/month
- Garden plan starts at $49/month
8. Streak:
Streak is an extension available for Google Chrome and Mozilla Firefox. It allows you to set up notifications, reminders, goals, and other tracking tools.
Key features of Streak :
- Send Email Templates:
- Automation Rules
- Scheduled Reminders
- Data Tracking and Analytics
- Integration with Salesforce, Google Drive, Dropbox, and other apps
- Contact Management Tools
- Team Collaboration
- Email Scheduling
- Bulk Emailing Capabilities
- Follow-up Tracking & Reporting.
Pricing of Streak:
- Free Plan
- Professional Plan/$59/month
- Enterprise Plan/$149/month
- Business Plan/$ 499/month.
9. Apptivo:
Apptivo helps you grow your business more smartly and offers excellent customer service.
Key features of Apptivo:
- Easy-to-Use Interface
- Automated Contact Management
- Customizable Fields
- Searchable Contacts
- Task Management
- Notes and Activity Tracking
- File Attachments
- Contact Groups
Pricing plan of Apptivo
- Free Trial
- Starter Plan – $9/month
- Business Plan – $29/month
- Professional Plan – $49/month
- Enterprise Plan – $99/month
- Custom Plan – Tailored to Your Business Needs
10-Highrise CRM Integration:
Highrise CRM software can integrate with Apptivo, allowing customers to manage their contacts across multiple platforms easily. With Highrise, users can sync contacts from Apptivo to Highrise and vice versa.
Key features of Highrise CRM Integration :
- Automatically sync contacts from Apptivo to Highrise
- Securely store the contact information in the cloud
- Create custom contact fields and categorize contacts
- Automatically sync contact updates between Apptivo and Highrise
- Create and manage tasks, notes, and reminders
- Generate detailed reports on contact activity
- Send emails directly from Highrise CRM
- Easily search and filter contacts
- Create and manage multiple contact lists
- Automatically sync data across other business systems like Salesforce, QuickBooks, etc.
Pricing of Highrise:
- Starter Plan: $24/month
- Plus Plan: $49/month
- Premium Plan: $99/month
- Max Plan: $249/month
- Enterprise Plan: Custom pricing
11-Copper CRM System Integration:
Copper CRM is a powerful customer relationship management software that allows users to manage their contacts and track leads in one place.
Key features of Copper CRM System :
- Contact Management
- Lead Tracking
- Pipeline Visualization
- Deal Management
- Advanced Reporting & Analytics
- Email Integration
- Scheduling & Task Management
- Automation Tools
- Sales Process
- Integration with 3rd Party Apps
Pricing of Copper CRM:
- Basic Plan – $19/user/month
- Professional Plan – $49/user/month
- Business Plan – $99/user/month
12. Nimble CRM Integration:
Agile CRM is a powerful customer relationship management system designed to help businesses establish deeper relationships and contact with customers.
Key features of Nimble CRM :
- Automated Contact Management
- Robust Sales & Marketing Automation
- Predictive Lead Scoring
- Email Tracking & Templates
- Collaborative Pipeline Management
- Advanced Search & Filtering
- Customizable Dashboards & Reports
- Mobile-Friendly CRM
- Third-Party App Integrations
- Customizable Data Fields & Tags.
Pricing of Nimble CRM:
- Solo – $19/user/month
- Team – $49/user/month
- Business – Custom pricing
- Enterprise – Custom pricing
13.Bitrix24:
Bitrix24 is a powerful contact management software designed to help businesses manage their contacts and customer relations.
The key feature of Bitrix24:
- Automated Contact Management
- Easy-to-Use Interface
- Comprehensive Contact Segmentation
- Customizable Reports and Dashboards
- Advanced Communication Tools
- Automated Tasks and Workflows
- Third-Party Integration Support
- Cloud or On-Premises Deployment Options
- Automated Lead Generation
- Marketing Automation
Pricing and plans:
- Flexible Pricing and Plans: Bitrix24 offers a range of flexible pricing and plans, allowing businesses to choose what best suits their needs. Users can choose between an individual project or a team and group solution, enabling them to customize their contact management experience according to their specific business requirements
Factors to consider while choosing the best Contact Management Software for 2023:
When choosing the best contact management software for your business in 2023, there are several factors to consider. The most important factors include
1. User experience:
It’s important to find contact management software that is easy to use, especially if you are onboarding large teams. Look for a tool that is intuitive to use and can help you manage contacts quickly and efficiently.
2. Automation:
Automating mundane tasks in your contact management software will save time, energy, and money in the long run. Choose a platform with features such as auto-fill forms, reminders, notifications, automated workflows, etc.
3. Integrations:
Choose a platform that integrates with other software, such as CRMs and email providers, to make your contact management process more efficient. This will help ensure seamless data sharing and collaboration.
4. Security:
The security of your customer data is paramount, so it’s important to select a secure contact management software that complies with the latest data protection regulations.
5. Analytics & reporting:
Choose a platform that allows you to track and analyze important metrics such as contact growth, response rates, customer engagement, etc. This will help you gain valuable insights into your contacts and make better business decisions.
6. Cost:
Consider the cost of the software before making any commitments – some contact management software can be expensive, so you’ll want to ensure that the features and benefits it provides are worth the investment.
7. Customer support:
Ensure the contact management software you choose offers reliable customer support. Look for a provider who can provide timely assistance and answer any questions.
Benefits of using contact management software:
1. Centralized information:
Contact management software helps you store customer data in one place, making it easier to access and manage. This eliminates the need to enter information into multiple systems manually.
2. Improved customer engagement:
Contact management software helps you better understand your customers and their preferences, enabling you to send out personalized messages and offers.
3. Improved collaboration:
Contact management software allows teams to collaborate more effectively by sharing customer data and insights. This helps ensure everyone is on the same page and working towards common goals.
4. Automated processes:
Automation helps to save time and money by streamlining mundane tasks, such as data entry and customer follow-ups. This ensures that your sales team can focus on more important tasks that require their attention.
5. Improved analytics:
Contact management software provides detailed analytics and reporting features, allowing you to track customer engagement and gain valuable insights into customer behavior. This makes it easier to optimize your marketing strategy and make data-driven decisions.
6. Improved security:
Contact management software helps keep customer data secure and compliant with the latest data protection regulations. This also helps to protect your customers’ data.
Which contact management software is best for your business?
That depends on the specific needs of your business. Before making any commitments, you’ll want to consider the user experience, automation capabilities, integrations, security features, analytics & reporting tools, and software cost. Additionally, make sure the provider offers reliable customer support when needed. Ultimately, the best contact management software for your business is the one that meets your specific needs and provides the most value.
Conclusion:
Choosing the best contact management software for 2023 can be a daunting task. Still, by considering key factors such as user experience, automation, integrations, security, analytics & reporting, and cost, you can ensure that you select the right platform for your business. You can maximize efficiency and better manage customer relationships with the right contact management software.
FAQs:
Q: Is contact management software hard to learn?
A: Not necessarily – many contact management software platforms have intuitive interfaces and offer helpful tutorials to quickly get you up and running.
Q: What integrations are included in contact management software?
A: Many contact management solutions providers offer integrations with other business tools, such as CRMs, and email marketing tools. Check with your provider to see what integrations they offer.
Q: What kind of customer support can I expect with contact management systems?
A: Most contact management system providers offer reliable customer support via phone or email. Check the provider’s customer service policies before signing up for their service.
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