Are you looking to create a knowledge base for your business? Or are you just curious about what the best knowledge-base software looks like? This article will rank and review 9 of the Best Knowledge Base Software options today.
We’ll look at each option’s features, pricing, and pros and cons so that you can make the best decision for your business. Our list includes self-hosted and cloud-based knowledge base solutions that are suitable for small businesses as well as large enterprises.
What is Knowledge Base Software?
Knowledge Base Software is a digital repository of information that helps customers and employees quickly find the answers, solutions, and support they seek. Knowledge base software can include customer self-service knowledge bases, employee help desks, FAQs, tutorials, and more.
Now, let’s take a look at the 9 Best Knowledge Base Software options on the market:
- Zendesk
- Confluence
- Bloomfire
- BookStack
- HelpJuice
- Obsidian
- Document360
- Guru
- Help Scout
Zendesk
Zendesk Guide is an intuitive knowledge base tool with Zendesk’s help desk software. It allows users to create content for both internal and external audiences through its WYSIWYG style editor and a drag-and-drop interface for structuring your help center. Additionally, it comes with a web widget for displaying articles in-app or on your website and analytics to help you understand how your content is performing.
The interface of Zendesk Guide is highly customizable, though the number of free help center themes available is limited. They can be supplemented by more expensive options from the Zendesk Marketplace. Versioning is also an issue, requiring one of the higher-tiered Zendesk Suite plans. This can make it challenging to publish article updates that coincide with product or service releases.
Overall, Zendesk Guide is a great option for those seeking help desk software with knowledge base features. Its user-friendly interface, web widget and analytics make it an excellent choice for those looking to get started quickly.
Price
A free trial is available; Plans start from $49/month.
Key Features
- WYSIWYG style editor
- Drag-and-drop interface for structuring your help centre
- Ability to create content for both internal and external audiences
- Web widget for displaying articles in-app or on your website
- Analytics for understanding how your content is performing
- Highly customizable interface
- Variety of themes available from the Zendesk Marketplace
- Versioning requires one of the higher-tiered Zendesk Suite plans
Confluence
Confluence is one of the best knowledge-based software options available. A shared workspace allows teams to create and manage all their work in one centralized location. With Confluence, users can easily organize and find the information they need by grouping related pages into dedicated spaces for individual or cross-functional projects. Depending on permissions, these spaces can be made accessible to just one person or the entire company. To help keep work tidy, page trees create a hierarchical list of pages within each space that highlight topics on parent pages.
Confluence also provides powerful collaboration tools such as commenting capabilities, version control, content recommendations, and search functionality. This makes it easy for teams to share ideas and insights, making it an ideal solution for those who need to collaborate on projects. With its extensive customization options, couples can personalize Confluence to fit their unique workflows and business needs.
Price
A free trial is available; Plans start from $6/user/month.
Key Features
- Centralized workspace for creating and managing all your work
- Group related pages together into dedicated spaces
- Powerful collaboration tools, including commenting capabilities, version control and content recommendations
- Search functionality to quickly find the information you need
- Hierarchical list of pages within each distance highlighting topics on parent pages
- Extensive customization options to fit unique workflows and business needs
Bloomfire
Bloomfire is a knowledge-sharing and insights platform that enables teams to collaborate, access, and share information more efficiently. Bloomfire’s intuitive interface makes it easy for team members to quickly post questions or documents directly into the platform from their desktop or shared drive. Additionally, Bloomfire supports over 50 file types so that users can share their knowledge in any form necessary.
With Bloomfire, organizations can break down silos caused by disparate systems and provide visibility across the enterprise. By utilizing tags and keywords, managers can easily search for existing content related to specific topics or projects. This helps eliminate repetitive conversations and ensures the most up-to-date knowledge is always at users’ fingertips. Best of all, content creators have the power to create and share stories, documents, presentations, videos, images, infographics, and more directly within the platform.
Price
A free trial is available; Plans start from $25/user/month.
Key Features
- Intuitive interface for quickly posting questions or documents
- Supports over 50 different file types
- Tag and keyword search to find swiftly existing content
- Content creators can create stories. presentations, videos and more
- Break down silos across the enterprise by providing visibility of knowledge.
BookStack
BookStack is an open-source knowledge base software designed for creating and organizing documents, books, or other types of content hierarchically. BookStack provides users with a simple yet powerful way to make and store documents in a hierarchical structure. This allows team members to quickly find the needed information without searching multiple sources.
Bookstack also comes with a comprehensive editor that supports Markdown formatting and rich text and HTML for those who want more control over how their content looks. BookStack also offers collaboration features such as comments, file attachments, and user permissions so teams can easily collaborate on projects.
Price
Free.
Key Features
- A simple yet powerful way to create documents and store them hierarchically
- The comprehensive editor that supports Markdown formatting, rich text, and HTML
- Collaboration features such as comments, file attachments, and user permissions
- Search functionality to quickly find the information you need.
HelpJuice
HelpJuice is a knowledge base software designed to help teams collaborate and access information more efficiently. HelpJuice’s intuitive search functionality makes it easy for users to quickly find the content they need without digging through multiple sources. Additionally, HelpJuice also offers customizable templates that allow teams to customize the look and feel of their content.
HelpJuice also provides a suite of analytics and reporting tools that allow managers to track user engagement, evaluate content performance, and gain valuable insights about the effectiveness of their knowledge base. Best of all, Helpjuice integrates with popular services such as Salesforce, Zendesk, and Slack so teams can access their knowledge base from any platform.
Price
A free trial is available; Plans start from $120/4 user/month.
Key Features
- Intuitive search functionality for quickly finding content
- Customizable templates to customize the look and feel of your content
- Analytics and reporting tools to track user engagement and evaluate content performance
- Integrates with popular services such as Salesforce, Zendesk and Slack.
Obsidian
Obsidian is a knowledge base software designed to help teams capture and organize their ideas, research, and notes. Obsidian’s visual note-taking approach allows users to connect letters and documents easily, so team members can quickly find related information without searching multiple sources. Best of all, Obsidian integrates with popular services such as Dropbox and Google Drive so teams can access their content from any device.
Price
A free trial is available; Plans start from $50/user/year.
Key Features
- The visual approach to note-taking for quickly creating connections between notes and documents
- Integrates with services such as Dropbox and Google Drive for easy access from any device
- Powerful search functionality to quickly find related information
- Built-in task manager to create, assign and track tasks.
Document360
Document360 is an excellent option for businesses creating a public-facing knowledge base. It offers a user-friendly interface and the ability to compose using either a markdown or WYSIWYG editor. The software also provides various search capabilities, enabling users to quickly and easily find the necessary information. You can create both internal and external knowledge bases using the tool.
Document360 offers a free plan that could be a great starting point for small businesses. The program includes five team accounts (user seats), one GB of storage, and 50 articles and allows your team to create a Document360 domain for your knowledge base site. However, the free plan only supports public knowledge bases — those looking for an internal knowledge base solution will need to look to the software’s paid plans.
Price
Free plan available, Plans to start from $99/month/project/5 members.
Key Features
- Markdown and WYSIWYG support for composing articles
- Powerful search capabilities for quickly finding information
- Ability to create both internal and external knowledge bases
- A free plan includes five user accounts, one GB of storage, and 50 articles.
Guru
Guru is another excellent knowledge base software option for businesses that need to create an internal or external knowledge base. The software offers a range of features, including customizable templates to give your knowledge base its unique look and feel. Best of all, Guru’s powerful search capability makes it easy for users to find the content they need quickly and easily.
Price
A free trial is available; Plans start from $5/month/user.
Key Features
- Customizable templates to give your knowledge base a unique look and feel
- Powerful search function for quickly finding content
- Integrates with various services such as Salesforce and Slack
- Analytics and reporting tools to track user engagement and evaluate content performance.
Help Scout
Help Scout is an excellent option for businesses creating an external knowledge base. It offers a range of features, including customizable templates, powerful search capabilities, and analytics and reporting tools to track user engagement. Best of all, Help Scout integrates with popular services such as Salesforce, Zendesk, and Slack.
Price
A free trial is available; Plans start from $20/user/month.
Key Features
- Customizable templates to mize the look and feel of your knowledge base
- Powerful search capabilities for quickly finding content
- Integration with various services, such as Salesforce, Zendesk, and Slack
- Analytics and reporting tools to track user engagement.
- For those looking for a comprehensive knowledge management solution, Help Scout is worth considering. Its powerful features and integrations make it easy to see why it’s one of the best knowledge-base software options.
Final Thought!
Whether you’re looking to create an internal or external knowledge base, several great knowledge base software options exist. We’ve reviewed nine of the best and ranked them according to their features and pricing so that you can find the best solution for your business. So what are you waiting for? Pick the right software and get your knowledge base up and running today!
FAQs
What is knowledge management software?
A knowledge management system (KMS) is a central platform where businesses store data and information within their organization. It allows organizations to create, store, organize, access, share, and manage their valuable resources in one place.
How do internal knowledge bases help businesses?
Internal knowledge bases allow businesses to store and access information quickly, such as customer service responses or technical documents. This helps increase efficiency, speed up processes, and save time. Employees can find answers faster and deliver better customer support by providing access to the right knowledge base software.
What are knowledge base articles?
Knowledge base articles are online documents that contain information about a particular topic or product. They typically include step-by-step instructions for troubleshooting common problems, descriptions of tools and features, and tips for getting more out of the product or service.
How can knowledge base software help customer support teams?
Knowledge base software enables the customer support team to quickly access answers to common customer questions, which helps them respond faster and more accurately. By having a central repository of easily searchable information, customer service representatives can provide better customer support experiences.
What are the advantages of using knowledge-based software platforms?
Knowledge base software platforms offer a number of advantages, such as helping businesses organize their content in one place; enabling them to create powerful search functions for employees and customers; providing quick access to relevant information; and offering analytics tools so that businesses can easily track how well their content is performing.
How do I choose the right knowledge base system for my business?
When selecting the best knowledge base system for your business, you should consider factors such as the size of your team, the type of content you want to store and manage, budget, scalability options, and integrations. It’s also essential to look for a system with easy-to-use features and powerful search capabilities.
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