9 Best Change Management Tools of 2023 (Ranked & Reviewed)

In an increasingly digital world, making rapid changes is critical for staying competitive and successful. Change management tools are essential for managing these transformations by helping businesses plan, analyze, document, and manage system and process changes.

In this article, we’ll explore the nine best change management tools of 2023 in terms of their features, ease of use, cost, and customer satisfaction. With these tools, you’ll be able to quickly and easily implement the changes necessary for staying ahead of the competition. Read on to learn more about the top contenders and determine which suits you best!

1. Whatfix

Whatfix is a software solution that helps businesses create interactive and engaging guides, tutorials, and knowledge bases to assist their employees and customers navigate digital tools, applications, and processes. The software provides an intuitive platform that enables businesses to quickly create, publish, and manage these guides, increasing user adoption and productivity.

Key Features:

1. Interactive Guides: Create step-by-step walkthroughs that can be embedded within applications to provide contextual help for users.
2. Self-Help Portal: Create a knowledge base that provides users access to a library of searchable articles, videos, and other resources.
3. Performance Support: Enable users to access contextual help within the application, reducing the need for users to switch between applications.
4. Personalized Learning: Deliver personalized learning experiences based on user roles, proficiency levels, and learning objectives.
5. Analytics and Insights: Gain insights into user behavior, guide performance, and user engagement to identify areas for improvement.

Pricing:

Whatfix offers several pricing plans based on the number of users, the features required, and the level of support needed. Their plans start from $3,000 per year and offer a free trial period to test the software before committing to a paid plan. Interested parties can contact Whatfix for a quote based on their specific needs.

2. BMC Remedy Change Management 9

BMC Remedy Change Management 9 is a software solution designed to automate and streamline the change management process within organizations. It provides a comprehensive set of features to help organizations manage changes to their IT infrastructure efficiently and effectively.

Key Features:

1. Change Management Dashboard: Provides a real-time view of change activity, status, and compliance.
2. Change Requests: Enables users to submit, track and manage change requests.
3. Change Advisory Board (CAB) Management: Automates CAB meetings’ scheduling, notification, and documentation.
4. Change Implementation: Streamlines the implementation of changes with customizable workflows and automation.
5. Risk Management: Helps to identify, assess, and mitigate risks associated with changes.
6. Configuration Management: Allows for tracking of configuration items and dependencies to ensure that changes do not impact critical systems.
7. Reporting and Analytics: Provide visibility into the change management process, enabling organizations to identify trends and make data-driven decisions.

Pricing:

The pricing for BMC Remedy Change Management 9 is not publicly available and is dependent on several factors, such as the number of users, deployment options, and the scope of implementation. Interested parties can contact BMC for a quote based on their specific needs.

3. ChangeGear Change Manager

ChangeGear Change Manager is an ITIL-compliant change management software solution designed to help organizations effectively manage changes to their IT infrastructure, applications, and services. It provides a structured approach to change Management, enabling organizations to assess, approve, and implement changes while minimizing risks and ensuring business continuity.

Key Features:

1. Change Requests: Allows users to create, track, and manage change requests throughout the entire change lifecycle, from submission to implementation.
2. Workflow Automation: Automates approval workflows based on predefined rules, ensuring consistency and compliance with ITIL best practices.
3. Risk Assessment: Provides risk assessment and impact analysis capabilities to evaluate the potential risks associated with changes and determine their impact on the business.
4. CAB Management: Facilitates Change Advisory Board (CAB) meetings by providing a platform for collaboration and decision-making.
5. Release Management: Helps organizations plan, schedule, and execute changes and releases, ensuring minimal disruption to business operations.
6. Reporting and Analytics: Provide detailed reports and analytics on change management activities to help organizations identify trends, measure performance, and improve their change management processes.

Pricing:

The pricing for ChangeGear Change Manager is based on the number of licensed users and the deployment method (on-premise or cloud). Interested customers can contact the vendor for a quote based on their specific requirements.

4. eChangeManager

eChangeManager is a cloud-based change management software designed to help organizations manage and control the process of making changes to their IT infrastructure. The software is developed by Giva, a California-based software company that specializes in developing IT service management solutions.

Key Features:

1. Change Requests Management: eChangeManager offers a centralized platform for managing and tracking change requests from initiation to closure, including approvals, notifications, and documentation.
2. Change Advisory Board (CAB) Management: The software provides tools for managing CAB meetings, including scheduling, creating agendas, inviting members, and documenting CAB decisions.
3. Risk Assessment and Impact Analysis: eChangeManager enables organizations to assess the risks associated with changes and their potential impact on IT services, applications, and infrastructure.
4. Change Deployment and Rollback: The software provides tools for managing the deployment of changes to production environments, as well as the ability to roll back changes if necessary.
5. Automated Workflows: eChangeManager offers a powerful workflow engine that automates the change management process and ensures compliance with industry standards and best practices.
6. Change Calendar: The software provides a visual representation of upcoming changes, including their scheduled start and end dates, as well as any dependencies or conflicts with other changes.
7. Analytics and Reporting: eChangeManager provides comprehensive analytics and reporting capabilities, enabling organizations to track key performance indicators (KPIs) and identify trends and areas for improvement.

Pricing:

Giva eChangeManager offers flexible pricing plans based on the number of users and features required. The pricing is not publicly disclosed on their website, and interested organizations can request a quote by contacting the Giva sales team directly.

5. Freshservice

Freshservice is a cloud-based IT service management software designed to help organizations streamline and automate their IT service desk operations. The software is developed by Freshworks, a California-based software company that specializes in providing customer engagement software solutions.

Key Features:

1. Incident Management: Freshservice offers a centralized platform for managing and tracking incidents, including assigning ownership, setting priorities, and tracking progress.
2. Service Catalog: The software provides a customizable service catalog that enables organizations to create and manage service offerings and automate service request fulfillment.
3. Asset Management: Freshservice provides tools for tracking IT assets, including hardware, software, and licenses, and managing their lifecycle from procurement to retirement.
4. Change Management: The software enables organizations to manage and track changes to their IT infrastructure, including approvals, notifications, and documentation.
5. Problem Management: Freshservice offers a platform for managing and resolving problems, including identifying root causes, implementing workarounds, and tracking progress.
6. Service Level Agreement (SLA) Management: The software provides tools for setting and tracking SLAs, including response and resolution times and notifications.
7. Self-Service Portal: Freshservice offers a self-service portal for end-users to submit and track their service requests, view knowledge base articles, and communicate with IT support.

Pricing:

Freshservice offers flexible pricing plans based on the number of agents and features required. The software offers four pricing plans, including Sprout (free), Blossom, Garden, and Estate. The pricing plans start at $19 per agent per month for the Blossom plan and go up to $109 per agent per month for the Estate plan. Freshservice also offers a 21-day free trial for organizations to test the software before making a purchase.

6. Howspace

Howspace is a cloud-based digital collaboration platform designed to help organizations streamline their learning and development programs, facilitate teamwork, and improve communication. The software is developed by Howspace Oy, a Finnish software company that specializes in providing digital collaboration solutions.

Key Features:

1. Virtual Learning Environment: Howspace offers a platform for creating and delivering interactive digital learning programs, including courses, webinars, and workshops.
2. Knowledge Management: The software provides tools for creating and managing knowledge bases, including articles, videos, and tutorials, to help learners access information anytime, anywhere.
3. Collaborative Workspaces: Howspace enables organizations to create collaborative workspaces for teams to work together, share ideas, and exchange feedback in real time.
4. Project Management: The software provides tools for managing projects, including task assignments, deadlines, and progress tracking, to help teams stay organized and productive.
5. Engagement Analytics: Howspace offers a comprehensive analytics dashboard that enables organizations to track engagement, participation, and performance metrics for their learning programs and collaboration activities.
6. Automated Notifications: The software provides automated notifications and reminders to help learners stay on track with their learning goals and keep teams updated on project progress.
7. Custom Branding: Howspace enables organizations to customize the platform with their own branding, including logos, colors, and themes, to create a personalized learning and collaboration experience.

Pricing:

Howspace offers flexible pricing plans based on the number of users and features required. The software offers three pricing plans, including Basic, Premium, and Enterprise. The pricing plans start at €4 per user per month for the Basic plan and go up to €19 per user per month for the Enterprise plan. Howspace also offers a 14-day free trial for organizations to test the software before making a purchase.

7. Change Compass

The Change Compass is a cloud-based change management software designed to help organizations manage their change portfolio, assess change readiness, and measure the impact of changes. The software is developed by The Change Compass Pty Ltd, an Australian software company that specializes in providing change management solutions.

Key Features:

1. Change Portfolio Management: The Change Compass offers a centralized platform for managing and prioritizing change initiatives, including creating business cases, assessing risks, and tracking progress.
2. Change Readiness Assessment: The software provides tools for assessing the organization’s readiness for change, including identifying potential barriers and risks and developing strategies to overcome them.
3. Change Impact Assessment: The Change Compass enables organizations to measure the impact of changes on their business processes, systems, and people and assess their readiness to adopt the changes.
4. Stakeholder Engagement: The software provides tools for engaging with stakeholders, including creating communication plans, tracking stakeholder feedback, and developing stakeholder-specific change plans.
5. Risk Management: The Change Compass offers a platform for managing risks associated with changes, including identifying potential risks, developing mitigation strategies, and tracking risk mitigation activities.
6. Change Analytics: The software provides comprehensive analytics and reporting capabilities, enabling organizations to track the progress of their change initiatives, identify areas for improvement, and measure the impact of changes.
7. Collaboration and Workflow Management: The Change Compass offers collaboration and workflow tools to help teams work together on change initiatives, including task assignments, notifications, and document sharing.

Pricing:

The Change Compass offers flexible pricing plans based on the number of users and features required. The software offers three pricing plans, including Basic, Premium, and Enterprise. The pricing plans start at $4 per user per month for the Basic plan and go up to $16 per user per month for the Enterprise plan. The Change Compass also offers a free trial for organizations to test the software before making a purchase.

8. Gensuite

Gensuite is a cloud-based software solution designed to help organizations manage their compliance, EHS (Environment, Health & Safety), and sustainability programs. The software is developed by Gensuite LLC, an American software company that specializes in providing EHS and sustainability management solutions.

Key Features:

1. Compliance Management: Gensuite provides tools for managing regulatory compliance requirements, including tracking compliance deadlines, managing permits, and creating compliance reports.
2. EHS Management: The software enables organizations to manage their EHS programs, including conducting safety audits, managing incidents, and tracking safety performance metrics.
3. Sustainability Management: Gensuite offers tools for managing sustainability programs, including tracking carbon emissions, setting sustainability goals, and managing sustainability projects.
4. Risk Management: The software provides tools for managing risks associated with compliance, EHS, and sustainability programs, including identifying potential risks, developing mitigation strategies, and tracking risk mitigation activities.
5. Training Management: Gensuite enables organizations to manage their employee training programs, including creating training courses, tracking training completion, and generating training reports.
6. Document Management: The software provides tools for managing EHS and sustainability documents, including version control, document approval workflows, and document retention policies.
7. Analytics and Reporting: Gensuite offers a comprehensive analytics and reporting dashboard that enables organizations to track program performance, identify areas for improvement, and generate custom reports.

Pricing:

Gensuite offers flexible pricing plans based on the number of users and features required. The software offers three pricing plans, including Basic, Standard, and Enterprise. The pricing plans are customized based on the organization’s specific needs and requirements, and pricing information is available upon request from the vendor. Gensuite also offers a free demo for organizations to test the software before making a purchase.

9. Viima

Viima is a cloud-based software solution designed to help organizations manage their idea management processes. The software is developed by Viima Solutions Oy, a Finnish software company that specializes in providing innovative management solutions.

Key Features:

1. Idea Management: Viima provides tools for managing the entire idea management process, from idea generation to implementation, including idea submission, evaluation, selection, and tracking.
2. Collaboration: The software enables organizations to collaborate with their employees, customers, and partners, gather ideas and feedback, and drive innovation and continuous improvement.
3. Idea Evaluation: Viima provides a range of tools for evaluating ideas, including voting, commenting, and scoring, to help organizations make informed decisions about which ideas to pursue.
4. Idea Prioritization: The software enables organizations to prioritize ideas based on a range of criteria, including impact, feasibility, and strategic fit, to help organizations focus on the most promising ideas.
5. Roadmapping: Viima offers tools for creating and managing innovation roadmaps, including setting goals, identifying milestones, and tracking progress.
6. Analytics and Reporting: The software provides comprehensive analytics and reporting capabilities, enabling organizations to track the progress of their idea management processes, identify trends and areas for improvement, and generate custom reports.
7. Integration: Viima offers integration with a range of third-party tools, including project management tools, CRM systems, and business intelligence tools, to help organizations streamline their innovation processes.

Pricing:

Viima offers flexible pricing plans based on the number of users and features required. The software offers four pricing plans, including Free, Starter, Business, and Enterprise. The pricing plans start at €0 per month for the Free plan and go up to €3000 per year for the Enterprise plan. Viima also offers a free trial for organizations to test the software before making a purchase.

Conclusion

Change management is a necessary process for any organization looking to stay competitive in today’s market. With the right tools and solutions, organizations can effectively manage the change process and drive successful outcomes.

There is a wide range of change management tools available that offer features such as idea management, collaboration, evaluation and prioritization, road mapping, analytics and reporting, and integration

. Gensuite and Viima are two popular solutions that provide comprehensive change management capabilities and flexible pricing plans. Organizations should consider the features, pricing, and other factors when selecting a change management tool to ensure that it meets their needs and requirements. With the right change management tool, organizations can streamline their processes, drive innovation, and achieve successful business outcomes.

FAQ’s

What is a change management solution?

A change management solution is a set of tools and processes that helps organizations manage the change process and drive successful outcomes. It typically includes features such as idea management, collaboration, evaluation and prioritization, road mapping, analytics and reporting, and integration.

What is the best change management tool?

The best change management tool depends on your specific needs and requirements. There are a variety of change management software tools available, such as Gensuite and Viima, that offer features such as idea management, collaboration, evaluation and prioritization, road mapping, analytics and reporting, and integration.

What are change processes?

Change processes are the steps taken to identify and implement changes within an organization. Common change processes include defining the change objectives, developing a plan for implementing the changes and tracking progress. Change processes can be facilitated using change management tools such as Gensuite and Viima.